Specsavers Opticians and Audiologists - Livingston

"Felt very rushed not by the optician she couldn't have been nicer . But by another member of staff . I would have wanted to try on a couple of more glasses but wasn't given the chance"

"Had booked a contact lense check up as i had recently had a perscription change. Had to wait 3 weeks for an appointment, and when the day finally came, i had to complete a journey all the way from stirling to get to my hometown specsavers. When i finally arrived at my appointment I was greeted by a patronising worker that told me that i could not do my appointment due to me not bringing my lenses with me. Fair to say i was very angry as not one person had told me when booking the appointment that i needed my old lenses. Also considering specsavers had sent me three messages and two emails to remind me of the date of my appointment but yet no reminder to wear my lenses to the appointment. I am disappointed and frustrated with this outcome. Do better specsavers."

"Every pair of glasses own have been purchased from Specsavers and I have around 14 pairs. I have never had any major issues with any of them. Any minor issues have been dealt with in a very efficient manner."

"The staff starting with the opticians were up and doing and very warm. They were very patient and took time to answer all my questions. My special thanks goes to Hose ( the male staff) I can't remember his full name ."

"I’ll start by saying the optician was about the only decent thing here Booked a contact lens appointment (1 month wait due to needing a Saturday appointment due to work) to get tested and fitted for contacts. Made me wait 45 minutes to get seen to by the optician who was pretty helpful. Came out and was told they would contact me to pick up the 10 day trial. I wanted to just buy a couple of boxes but apparently it’s best to do the trial first. Two weeks later I call them to see where they are and I am told that apparently there is a shortage. Conveniently two days later they ring me to tell Me they have them in, but I need to book an appointment to get them test fitted even though they were meant to be tested at my appointment. Pretty frustrated by that. The staff are useless and lied to me about the delays hence the one star. The optician was good but that’s all that was good"