Fabletics 83/85 Regent Street, London W1B 4EN

"Amazing customer service , I went in on Monday and unfortunately can’t remember the name of the lady who helped me but I am back beyond thrilled with my purchases and so excited to get the wear out of them. I had my first pair of leggings for 2.5 years so they do live up to the hype!! Will definitely return! Side note : those complaining about the VIP charge, you don’t get charged if you press skip before the 5th of the month as previous 5 star reviews have advised."

"NEVER ORDER! £54.99 is charged to your account every month under the name of the VIP plan. And they don't say they will. They constantly send advertising mails, but they do not send the invoice of this money received every month. Because people get what they're supposed to be until they realize it. Don't order."

"Customer services are absolutely disgusting, inefficient live chat - wrong information, does not communicate well, and website performance is poor. Live chat gets disconnected - do not write notes explaining the situation carefully, so you'll have to repeat yourself several times. All staff is trained in terms of how to deal with a customer/complaints or the process. Live chat refuses to transfer to escalate the chat to the supervisor and advised me they are only able to communicate through a prewritten reply and cannot offer any other assistance. The call staff are also not so great, seem rude and inconsiderate - but eventually were able to assist me - again a waste of time. It took more than 30 min - 60 min to resolve my refund through 3 different ages, two on chat and one over the phone. Overall poor service. Will not be shopping here again. When you are also due for a refund they cannot issue you a confirmation which I find absurd. As far as I am aware all retail companies offer this option and it should be compulsory. - when you have opted into a monthly membership you also do not receive a confirmation which is unacceptable. Poor service - do not recommend and will not shop here again."

"The price and quality is fantastic (as long as you stick the offers, otherwise it's expensive). Please just be aware that most of the special offers involve you signing up to long term VIP membership that can be easily cancelled online (and it very clearly states this if you read). Unfortunately there are poor reviews on the web where people couldn't be bothered to read and got charged £55 every month. So if you can read and pay attention you'll be happy, otherwise you won't. This type of business model is very common these days and it pays to be wise to it, but fabletics will never get good overall reviews since their business model is very reliant on catching people out even though the quality and price is good."