Rusea Nail Art

"To preface this, they have now refunded me and apologised which is why this review is not lower. I initially booked here for hard gel nail extensions with a french manicure design. When I went in, it was clear that the lady doing my nails did not speak much English at all and was having to get another member of staff to translate but no one was confirming to me that they had understood what I had asked for which made me feel a bit on edge in case they didn’t do the design/length/etc. right and I had to try and explain. The nails luckily turned out lovely and I was really impressed, especially considering the price. Then three weeks later, I went in to get the gel completely removed and I didn’t want anything to replace it. When I went in the lady removing them, although different to the person who had applied my nails, again did not speak much English. She asked me “Short?” and I said “I just want the gel off.” meaning, I don’t want my natural nails to be cut. Another member of staff said something to her in a different language and again no one confirmed that they understood what I wanted. When the gel was being removed, the drill was being used at quite a high speed to remove almost all the gel, right down to my nail plate. This was causing a bit of pain and I kept wincing but the girl didn’t do anything until she hurt my natural nail so much I actually pulled my hand away. She was also using the drill to file my natural nails down even though I hadn’t asked for this and as far as I know, drills shouldn’t be used directly on the nail to avoid damage. My nails are now sore, brittle and so much shorter than I know they were before removing the gel. As I mentioned, they have fully refunded me for the removal but I just don’t think that this technique or service is acceptable. I won’t be back, I think you get what you pay for."

"Exceptional service! Have been in the salon 3 times now and every time I have the best experience. Amazing quality manicure that's lasts and looks absolutely stunning. Can't imagine going anywhere else now, definitely recommend!"

"I had my nails done exactly how I asked for by Valeria. She did a great job. I was quite impressed with individual packaging of the tools they used, very clean and neat. I was also happy with the pricing and support during the booking. I don't think I'd go anywhere else."