Newhaven Quay Brewers Fayre

"A very nice restaurant, who are very friendly and great food and drinks at reasonable prices. When ever we go to Edinburgh, we also go here. The last time was eventful evening, as their fire alarm was activated, meaning the restaurant and near by Premier Inn had to be evacuated until the fire chief gave the go ahead to return. Staff were very professional and offered refunds on missed orders etc. We had eaten up until the sweets were eaten. We finished our food after a small delay in bringing the last of the sweets to us. Brilliant done"

"Only good thing about this place was the last that was serving us, her English was not great but she was very polite and helpful. Waited 1 hour for food, my steak was stone cold yet chips where red hot. Paid for a cup of tea then found only tea was herbal or fruit. Very understaffed and looking at reviews it is a very common practice at this site, even though the place was barely half full."

"Had to edit this as my girlfriend got food just after me and it was terrible. Took over an hour to get garlic bread and the burger but was rock solid. She got a full refund but the manager was rude"

"Stayed nearby for a few days and went here for a drink one evening. First thing we noticed while walking up was the litter that was all around. Plastic bottles, sweet wrappers, napkins all lying on the ground and on the tables outside. Most of the tables outside were taken and those that weren’t hadn’t been cleared of glasses, so we decided to go inside where it was very quiet and ordered some drinks. On telling the female member of bar staff about the litter situation outside she just stared at me. Eventually a colleague at some distance said firmly they had been really busy and not been able to get out to sort it. I made my way to a clear table to be told the drinks area was in the other direction. Here there was one table taken, six or seven with dirty glasses left on them. We took the only spare one, downed our drinks and left in record time. On passing here for the next couple of days the litter situation didn’t change. Given all the talk about extra cleaning due to Covid, you really have to roll your eyes when you see a place in this state. This place is actually in a great situation beside the harbour, the outside seating area could be much more appealing if it was at least cleaned."

"I was very impressed with the service at this brewers fayre speaking with the manager Loudis who was extremely helpful and understanding to knowing I review restaurants. I really can recommend eating here as to service. I did try to use a valid voucher code and did not work online on the payment till. The manager went the extra mile to help me to be honest. All I can say is go and visit see for yourself. Customer service overall was acceptable. The location and views are amazing here on the sea front with the lighthouse that's a positive for me and including the food and desserts and meeting the amazing manager of this restaurant I am going by her professionalism on the star rating."