FDX Sports and Outdoors Ltd 1A Montague Road, London E11 3EU

"Never disappointed with Cycling gear from fdx. Slight mix up with my return however fdx quickly Sorted the problem out, and apologised for the inconvenience excellent customer service definitely be back for more."

"Nearly all of my cycling kit is FDX I like the brand and the kit is good quality for a good price. My review today is not for the purchasing of the kit. Because we all know that any seller who wants to make money is good at getting their product out. So the selling and delivery is always good. My review is for after sales care and customer service. I bought a few bits of kit and with this I bought fingerless cycle gloves.. I use these every day since May this year and I noticed that some of the stitching had come apart near the thumb. This is not really unusual as most gloves give in at this point So this morning I sent an email to FDX explaining what I've got. I didn't ask for anything, just asked if they could help me with this. I sent the Email and then made a coffee. Within 10 minutes I had a reply. The reply stated, give us your order number and we will post your replacement gloves ASAP. I sent my order number. This time in less than five minutes I was sent a follow up email stating that the gloves were in the post and would arrive in a couple days time. No questions asked. No 'I need to see proof of damage or defect'. Although I did send a picture.. I believe that you can tell a company is worth its salt, when the customer needs something sorted, like what I had today. There is no quibble or excuses. Also how that company deals with the problem is a true testament to how reliable and good that company is. So from this experience I would say to future purchasers. Have no fear. This company, will look out for you, when it matters. I can't recommend them highly enough. Plus the emails are monitored, read and responded to by an actual person. Not automated or generic in there replies. FDX keep up the good work from this simple straight forward act you now have a customer for life. Thank you."

"Overall great products, great service. (Online experience). FDX were fantastic to deal with, very flexible and helpful, and their cycling kit is great quality and looks sharp too. I bought 3 items in their sale: but on reflection for 2 of the items I should have chosen a size larger. I send the 2 back, and FDX sent the larger sizes back to me, postage free, really quickly. Very friendly e-mail chats with them too, and they generously gave me a big discount in addition, when they did not need to."

"Bought a thermal Jersey here and the price was quite competitive to other brands. The material used seems good as well (can't say much yet till I ride few kilometres.I will update soon. ) I was really impressed with their customer support. Had a windproof jacket that was too small for me and I emailed if I can exchange it. They replied quickly and was happy to exchange it with a medium size. It did cost me a small fee to return it back (my fault anyways so I was happy to pay for it). Plus they mailed it back at no extra cost. Overall would happily recommend to friends and other cyclist."

"Really excellent products and service. Ordered winter cycle gear: leggings, long sleeve jersey, wind-proof jacket. Really surprised by the great price but even more surprised by the quality of service and product. Personal comms to check in on delivery, and the gear really is great. I went out in the snow for a 2.5-hour ride and was toasty and dry. Really great stuff and the price is unbelievable!"