Dobbies Soft Play

"Same as other reviews here. They don't take walk-ins anymore even though it says they'll take walk-ins on their website if availability. Place was empty and they rejected us. Staff very unhelpful. Losing more customers Dobbies. The last time we were in they were so understaffed we ordered food as soon as we got in and by the time the food came when we were eating it they told us our session time was over. There are much cheaper and better soft plays and food around with less hassle and a guaranteed fun time for your child. This place is a hit or miss, and usually a miss due to their inflexibility in their 'company policies' to care for families with children."

"Just dont understand why you have to book two days in advance. Brought my two grandchildren,there were just two other children in the area and people were been turned away. Great place for yough children had a lovely breakfast while they played"

"Oversubscribed and overhyped. Food and drink good, but overpriced. Recently introduced a booking system, likely to try and solve their demand issues; the booking system will only show you the next day (i.e tomorrow) onwards, so you have no idea if it’s full - but handily the website says they only pre-book 70% of their space. You’d be forgiven for thinking that walking in bang on the time it opens would mean you could be one of the remaining 30% - nope. Apparently, fully booked - and aside from completely denying what was on the webpage in my hand the staff member dealing with me was defensive to the point of hostility. I expect better from Dobbies and its staff, and while the customer service manager at the Garden Centre at least listened to my complaint with empathy and way less hostility, we’ll not be trekking out to Dobbies for soft play again. I don’t care if your café job is hard, Shona, I read your published information on access and turned up with expectations that your employer set."

"Nice small soft play. We paid £8.50 for 90 min with a flat white and a hot chocolate for the wee one. The soft play itself is a nice size, perfect for our 4-year old. You also have a space with building blocks for younger kids. I did remove a star for the service. The young waitress was not the friendliest, not easy to understand not very welcoming. Overall, our boy had a great time. You can find food on site, and I did take photos of the menu ;)"