Ellis Brigham - Covent Garden 10-12 Southampton Street, London WC2E 7HA

"I would’ve hoped this store had a bigger selection of rock climbing shoes at a wider price range, but I’m putting 5 stars because of the staff members here who were super helpful to me. In particular, there was a young guy with a mullet and earrings (I wish I caught his name) who was extremely thorough and made me feel comfortable despite my indecision lol. Hope he and the owners know how cool he is! :)"

"I cannot recommend Ellis Brigham highly enough. I visited the Covent Garden store to purchase a backpack and was so impressed with the helpful, knowledgeable, supportive service I received that I am leaving my first ever public review. I was particularly impressed with the advice not to buy a bag from their store and to go elsewhere because we couldn’t find one which perfectly matched my needs. As a result, I returned today to buy a pair of hiking boots and was again met with exemplary knowledge and support, and was again advised to go elsewhere to try a wider variety of boots on when the ones in store did not meet my needs. I ended up going to their store in St Pauls to try a recommendation on and was delighted to find a perfect fit. Because of the store’s clear focus on customer satisfaction, I will return any time I am looking for outdoor gear, and will encourage everyone I know to do the same."

"Booked a 2-hour ski boot fitting appointment. Appointment on-time. I have skied many times so knew how the boots should feel. Very professional and courteous staff member (Ed) gave me excellent advice. Came away with a new pair of ski boots :)"

"Love this place, you will find everything what you need to prepare for mountains ⛰️ I got my pair of La Sportiva boots ❤️ Friendly staff!"

"I had a booking for footwear fitting: staff very helpful but they didn't perform the gait analysis, which for me was kind of the point of booking a specialist fitting...This was extremely disappointing, because my partner had a fitting three months ago and he got the gait analysis, and I have seen a review from 3 weeks ago that also mentions it. The shoes I purchased seem good, unless of course they turn out to be completely inappropriate for me because I didn't get the gait analysis to ascertain what type of shoes I really needed. To be fair, this put me off making an appointment and coming specifically to this shop in the future: unfortunately it didn't deliver on what promised about specialist fitting, one could find the same service somewhere else. Sad."