JD Sports

"Always been shopping with JD but never really experienced bad customer service until today. I had a return where I missed the return window due to some unforeseeable circumstances. (Was a one- off situation as I've never returned anything in the past or didn't miss the time frame). So I explained the situation and the girl/woman with glasses didn't seem to care or bother. Nor, did she even want to understand. To top it off, she was contradicting herself, firstly saying the system won't allow her to put it through but seconds later, she was saying she can but she's not going to take that risk (something to do with the online warehouse might not accept it). In other words, she can put it through the system but she won't. Mind you, my parcel was unopened, so it has not been touched or worn. It was sealed as it was sent. It was at their discretion. She was rude, unsympathetic, nor did she take into consideration that I've been a long standing customer of their's and never had any issues in the past with my purchases/orders. Therefore, it was clear it was a one-off situation for me. Regardless of all this, they didn't even want to out of goodwill put it through. Instead, she stood there waffling and contradicting herself. I didn't want to go back and fourth with her. So I left and called customer service. What can I say, she was something else, she advised me to return it to Nike? I mean does that even make sense. However, when I called the second time and spoke to someone called Malika, she was at least considerate and trying to help me with realistic options. All in all, I was very shocked with the customer service from this store and then the first woman I spoke to in the customer care team. Makes me question if I would want to shop here or with JDs at all but you do get a few gems like Malika and another was Dimitra (another customer care lady who was polite about the whole thing as well)."

"The staff at this JD Sports are too cool to make eye contact or smile or treat customers with respect. Good selection of trainers and whatnot, but the staff act like they are above the customer. Unacceptable."

"Waited an hour and 15 minutes for a pair of trainers. Poor service. Once asking for an update all I was told to wait. Wouldn’t return. This store needs some basic customer service training."

"Everything the 1-star reviewers have said about this branch is true. I experienced it, today. Went in to buy a pair of trainers - not at all expensive compared to some of the others they sell but times is hard, innit. Waited 15 miutes for my size to appear from the basement storeroom. Then waited another 10 minutes for the sales assistant to allow me to try them on. He gave me the right hand shoe to try. It fitted, I liked it. May I please try on the left hand shoe? No, it's store policy we can't let you try on the left hand shoe. OK, what if I give you the right hand shoe back to hold? May I then try on the left hand shoe? No, it's company policy not to give out the left hand shoe. My patience was at an end, I found a "supervisor" and explained what had happened. He allowed me to try both shoes on - left and right. They were perfect. However, I was so angered by the way I was treated that I refused to by them from this branch and told the supervisor as much. I walked up the road to the Bond Street branch, tried both shoes on and bought them. The worst customer service of any shop in the known universe."

"No doubt why this shop is very popular, mainly amongst youngsters, is very appealing, nice, clean, vibrant. And is not only for young people they have womens, mens and children items as well. Like all this kind of shoe shops is very busy, but the employees are very dynamic and they have a good system to bring your shoes fairly quick. They have a device that they scan on the shoe and let you know immediately is they have it in stock or if they have your size or not Amazing! I always see people queing and it's because they have a very good selection of shoes and merchandise that is well display. My new option for buying sneakers and trainers. So far so good."