mydentist, Maryhill Road, Glasgow

"Appalling service from start to finish. Dentist lied about referring me, then went on holiday and was weeks later when she took the time to refer my urgent infected dental needs. There is no real care or concern for patients. Staff are rude and highly unprofessional. Tell lies regarding a new practice manager who was highly rude on phone,and was not patient focused AT ALL.Huffing and puffing like a petulant child. Instead of dealing sufficently with patient concerns they de-register you and deflect their own behaviour by claiming the patient was rude.They also laugh amongst themselves when dealing with a patients concerns. Cheap and tacky and highly unprofessional dentist practice. Its the worst iv ever known and this was the way they treated a nervous patient. Will be complaining to Mydentist Organisation and dental ombudsman too AVOID AVOID AVOID EDIT: I see below Iv had a response recommending I speak to the practice manager... I already did, she is part of the issue. The practice manager tutted and huffed and lied that she had just started that day!! Instead of dealing with the issue, she deregistered me and deflected her OWN shocking managerial behaviour by saying I was rude. Her own attitude caused my complaint. No apology for the lies told by the dentist or the stinking attitude of the staff towards a nervous patient. I have never known worse patient care or custpmer service from start to finish. Staff need training asap if dealing with ANY members of the public."

"Temporary filling put in and was told to phone for an appointment when it came out. This was over a year ago and was told I was put on a waiting list. Phoned multiple times and still on this "waiting list". Ridiculous"

"Tried phoning practice at advertised opening time and answer says practice is not open. 2 and a half hours later same story. No e-mail address on this site that I can see. I know things are difficult but playing a message that says how many in a queue does not seem that difficult. Surgery must have read above as message changed and I got through and spoke to a very helpful member of the practice who arranged a much needed appointment"

"Practice lost my son's records, was saying that have no records even I know for sure that all registration forms was filled. Was refused registration even after I explained that all family is registered with this practice. When asked what should I do if my son needs to see dentist as soon as possible, receptionist offered to come next year!"

"I have been a patient here for many years and since last year I have been trying to get an appointment only to be told emergency service only. I am seriously needing work on my teeth which will entail my plate to be redone due to my history of gum disease and I’m told the dentist are leaving time after time and i cannot get this treatment done as it’s not available. I have spoken to a friend who actually did get his dental plate changed a few weeks ago strange!!! Can you not advise patients that you no longer provide proper dental treatment and advise them to go to elsewhere the covid card doesn’t work anymore and neither should it’s only emergency are getting seen or the dentists have left. It’s like an old record repeating itself. I notice you only reply to people who praise this service that have been getting treatment. When are you going to be back up and running properly?"