Kwik Fit - Glasgow - Cardonald

"KWIKFIT GLASGOW CARDONALD 22.3.23 On 22 Mar, an urgent requirement arose for me to fit, to my car, a different set of wheels, but using the same set of tyres. I was lucky enough to phone Cardonald KwikFit, where I explained my predicament to Assistant Manager David Devlin. He couldn't have been more obliging. Within minutes, I arrived at the branch and realised that it certainly was not the case that they were "quiet" and having to "look for things to do". On the contrary, this was a busy branch at what was clearly a busy time of the day. Nevertheless, Mr Devlin slotted my four-tyre changeover into the schedule, and I was on my way again within the hour. Whilst waiting for my car, I had noticed a number of useful indicators, viz.:- (i) All staff whom I saw were friendly, helpful, and courteous towards the customers. (ii) All staff seemed to be working hard, taking their work seriously, and taking care with customers' vehicles - all to the benefit of the customer. (iii) I got the impression that nothing was too much trouble for the staff. (iv) The working environment seemed relatively free of the sort of stress that is sometimes visible at similar premises. In my experience, a good working environment is generally a result of (a) good leadership and (b) staff who are alert and making a real effort, and that certainly seems to be the case at Cardonald. (v) The waiting area was clean and tidy, with comfortable seating, and an assortment of information leaflets. (vi) Had I wished to watch the work being carried out, the layout and internal windows allowed me to do so. (vii) The customer vehicle data reporting screen was present in the customer area, and was operational and in use to the benefit of customers. (viii) Staff who answered telephones did so with a positive and businesslike manner. (ix) The work was priced very fairly, in my view. (x) My car was left clean and tidy at the end of the work. Mr Devlin helped me to load the old wheels in to the car, and to position them securely. (xi) The customer toilet was clean and fresh. (xii) The customer drinking water supply was operational, with plastic cups available. All in all, I was really impressed by the Cardonald branch. When I phoned them, I was "in a bit of a spot". By the time, I left the branch, I had refreshed the positive view of KwikFit which I have gained in the past (and had reduced considerably my own stress level!). It was a good experience, all round. Please pass on my thanks to David Devlin and the rest of the team at Cardonald. Best regards, Colin Hunter"

"Arrived with RAC as I had a flat tyre, guys where so lovely they managed to squeeze me in even though was after 5pm. Great customer service, lovely manners."

"Had a strange swooshing sound coming from my car so booked in for a free health check. The guys at Kwikfit Cardonald were amazing at finding the source of this noise and had my car back to normal in no time. Thank you so much! Amazing service"

"Craig was extremely helpful, went above and beyond to help me. Would really recommend. Top class service and couldn't fault in any way. Also Davie helped aswell helped me with problems I didn't know I had. Also would give Davie 5*s. So helpful. Also went above and beyond to help. All in great service from both guys."