Sports Direct Europa Park Road, Guildford GU1 1AJ

"3 members off staff in whole store , waiting over 15 minutes just for some shoes in correct size"

"Went in today to pick up some new gym gear, they have nothing like the selection they used to have in the old location up the road. Anyway, I went to try on a sports bra and it was attached by plastic holders that you would have to break to try it on. I decided to buy it and take it home to try on (and return it if it didn’t fit) but I overheard a conversation, just as I paid, with a women next to me discussing returns so I asked the server how it works if I wish to return it if it doesn’t fit. She proceeds to tell me that I can return it for store credit or a store voucher!? What on earth, so I can’t try it on because they’ve made it impossible to do so without breaking the seal and then to top it off if I want to return it I can only do so by having to find something else I want to spend £20 on in store. I obviously said I don’t want it just in case it doesn’t fit and they refunded the money straight back on to my card, but why couldn’t they do that if I had left the store with the item and came back later? At least then there was a chance of an actual sale if the item did fit. Really ridiculous return policy and I won’t be using them again."

"Went to return a pair of Adidas astro turf boots that had been bought for my brother for Christmas, but unfortunately didn't fit him. I had the shoes, the receipt, the labels and the box which didn't have a cover (this had been disposed of by the cashier when purchased as it was ripped). The manageress was incredibly condescending and took pleasure in refusing a refund, exchange or a credit note, all due to there being no lid on the box which they themselves threw away. Incredible!!! Apparently, it's all my fault for accepting the damaged box and this is allegedly in their Ts & Cs, which it isn't. When I said that this should have been pointed out to me, she replied that they are not obliged to say anything. Over the years, I have been a valuable customer and even bought football kits for whole football teams etc, etc. Will I purchase from Sports Direct in the future? Of course NOT!!! I feel soooo cheated! Absolutely outrageous customer service. As an employer myself, I think I would have given the manageress a written warning for her rude, ignorant behaviour."

"Very rude staff, even their pretend manager did not listen to the customer. Not helpful in the slightest. Careful of the companies policies when buying something as 'not fit for purpose' is not eligible for refund apparently although statutory rights deems otherwise! For such a big company to not look at the bigger picture for the sake of £11 to appease a customer! Tells me a lot about this company."

"Not very good experience# shortage of staff shortage off choices very disappointed especially it is a new store in Guildford..."