PURE Spa & Beauty (Newhaven) Newhaven Place, Newhaven, Edinburgh EH6 4LX

"From the beginning, wonderful welcome with excellent tea. Lucy’s massage is something else. I loved the experience, and I will be back soon. Fabulous place for a few hours break in the city."

"Note: I have contacted customer service email and received a response from a manager but communication has been poor and the issue was not resolved after the initial email of them stating they are ‘keen to investigate’. I’ve had a Fresh Start package - which is foot ritual, salt scrub and pure massage. The massage therapist did not perform foot ritual in the first place. The massage therapist was lovely and the treatment was very relaxing. However, I am quite unhappy at the fact that the treatment time was greatly reduced. I arrived 10 mins prior to my appointment at 5pm, and my treatment was supposed to start at 5.10pm. However there was a delay due to the previous client finishing late, and I didn’t enter the room until 5.15pm. After changing clothes and chatting to the therapist about my needs, she took a while to come back to the room. The treatment did not start until about 5.25pm. When I checked the clock immediately after the treatment finishes, it was 6.09pm. Which means a treatment that’s supposed to be 70 minutes has been cut short to about 45 minutes despite myself arriving early. I understand changing time could be counted towards treatment time, but I’ve never been to a massage place that cut my treatment time that short. Although the massage itself was alright, I sadly won’t be returning as it is false advertisement and I’m not getting what I’ve paid for."

"We had fantastic treatments here with lots of attention paid to making sure we felt relaxed and pampered. We’ve tried a lot of places over the years and this was by far a stand out. We will definitely be back and would recommend to others."

"Lucy was absolutely first class. Not only is she a consummate professional and delivered a masterclass Facial but she also accommodated my 7 year old (who had to unexpectedly attended) and was incredibly lovely to her. Lucy is the type of person who always gives a bit extra. Please recognise her as such. Maybe a bump in salary or a treat? Thank you, Mrs Stirling"

"It was a wonderful and relaxing day. All staff very nice and friendly, but Aurora....the girl that give me the treatment.....well she has magic hands. Due to my job i had my back, neck and legs quite stiff and painful. She took my pain off and honestly i felt like a new born. Just floating after this wonderful treatment. If you feel tired, or just want to relax after a hard working week i totally recomend Pure Spa&Beauty Newhaven and ask for Aurora. She is "incroyable" like the french say."