National Tyres and Autocare - a Halfords company 79 Milngavie Road, Bearsden, Glasgow G61 2DW

"Agree with previous. As a family , we are really really disappointed. Worst ever service in my 30 years of driving. Shame that we still have such poor service. Our mistake is not taking into account the previous reviewers comments. Received the below standard reply, National Tyres: look at the comments of others here and you will understand the problem if you are really trying to address the issue raised. See the common complaint: staff attitude , appointments, unacceptable approach."

"Absolute joke Drove in in a Wednesday morning to ask if they could look at and replace if necessary 2 of my tyres which were losing air , was told they were too busy so asked if I could arrange an appointment for following day , was told there was no booking system and just to come along anytime after 11 am the next day which I done and guess what .. was told they were too busy and could I come back the following day after 10 am !!! .. needless to say I didn’t bother. Shambles of a company and what makes it worse is that the staff don’t even care , terrible attitude"

"Online prices are good, and when they get it right, they are great. However, when anything goes wrong, and it does quite often, they're reluctant to make things right. I'm now on my 4th complaint in 3 years. Usually it's been an honest mistake on their part, but they just seem to panic and dig themselves into a deeper hole, rather than admit their mistakes and sort them. To be fair, the online booking system over populates their ability to manage day-to-day tyre fitting for a small staff compliment. It's not always the fault of the garage, but at the same time the garage staff don't seem to want to help either. Sometimes you get your slot as booked, while other times you'll be asked to come back. Defeats the purpose of a booking system, especially after waiting a week for an appointment. Post Halfords buyout, things don't seem to have improved. It's still a lottery on the day. And if anything goes wrong, you need to go to a full formal complaint to put it right. The so-called vehicle health report isn't worth a button either. e.g. lights, battery, wipers all got a green tick, but I know each category had issues with my most recent visit (which I later fixed myself). The reported tyre tread measurements are falsified too. If they're not going to actually check these, why not just put "N/A", instead of spurious data? Last issue was not reinstalling one of five wheel bolts after a tyre change. They could only have done this with explicit knowledge of their error, as it took until the dressing cap came off during a pressure wash that I noticed a wheel bolt was missing. The cap goes over the bolt, so they must have tried to hide the fact they'd lost a wheel bolt upon refitting the wheel. Furthermore, it was the security wheel bolt, so I have to buy a full new set of 4 security bolts, as these are not sold as singles. Yet another complaint to head office for this dishonest and dangerous omission by the garage staff. From prior experience, there's no point speaking to the feckless branch manager, as there seems to be a toxic culture headed up by himself."

"Booked a wheel alignment on Wednesday, and waited a few hours to get told that there was a car stuck on the ramp and that the wheel alignment would get scheduled for the following day. When the following day came, I did not receive a phone call to inform me that my car was ready for collection. However, when I got my car back the garage managed to make the wheel alignment barely drivable, resulting in a refund request and going elsewhere for repairs."

"Purchased 4 new tyres, fitted and balanced etc. Left the shop on Milngavie Road, Bearsden to find it a bit spongy. Stopped and my right front tyre was half deflated (photos taken) Taken straight back to the shop, wait 15 or so mins for them to sort it comes out and admitted the valve wasn't clear so it was letting our air. It was half flat and being an off roader I get, very well, how tyre pressures will affect safety. The boss was also happy to say "I don't care" when I said this was putting me and my child at risk and I'll take this further. Ps they also don't answer their phones and don't call you when car is done. Also didn't bother to wipe the tyre grease of my wheels. Lazy, rude and life endangering. Formal complaint lodged. Photos are of the same tyre after and before the valve being fixed. I was 2 miles from the workshop when realised and took this before photo."