Farmer Autocare Livingston

"Went in for a tyre check in a freezing reception area 20 mins later still waiting all I was wanting was to look at my back 2 tyres got my key back and left won't be back again no way"

"Called at short notice yesterday as I had a slow puncture, Peter was extremely helpful on the phone told me to bring the car in, took the guys just over an hour to fix it (and for a change I wasn’t told I’d need to buy a new tyre), puncture was repaired £25, no problems.Highly recommended these guys."

"Would have given 0 Stars but google has asked for 1 Further to my visit yesterday One of the employees Jack (with the beard) was assigned the job to carry out the wheel alignment whilst waiting in the reception Jack thought it would be a good idea to take my car for a fast road test, not sure why he felt the need to do this or perhaps this is how farmers teach there employees to drive? Not sure what Jack was expecting but it’s only a Focus ST Diesel ? After asking Peter - Branch Manager about why the car has been tested he said that this was part of the service and that it was necessary to assure the steering wheel was straight ? Unsure why this would be the case when the steering wheel is set prior to setting up the laser guides on the wheels, or Jack isn’t confident in the equipment used ? Whilst speaking to Peter , Jack then took the car out yet again for another test drive which Peter commented he was driven fine now? Due to how the car has been drive I refused to pay for the service, Peter still didn’t have an explanation as to why this has happened but was happy to release the car back free of charge Don’t understand how this branch can be making money if they are carrying out work FREE of charge ? Or perhaps they were happy to defuse the situation as Jack was in the wrong ? I pressume this has been escalated to Human Resources and your employee has been disciplined and put this on his record as to what happened yesterday I asked for something in writing however I was given a piece of paper with some info it. Can you pls arrange for a computerised invoice Free of Charge to be issued to me along with a detailed report as to why Farmers allowed your employee Jack to drive my vehicle in this manner then release it back without payment The point isn’t that the car has been road tested it’s the manner and speed it was carried out in Avoid this garage and try else where"

"Called in earlier. Puncture repaired, plugged, balanced and new valve. All done in less than an hour, cost £20. Great job, great service and a great price, thanks lad's. Won't be back though as we live 300 miles away!"