LloydsDirect 17 Wadsworth Road, Perivale, Greenford UB6 7JD

"I am not happy with services at all. Also beside this point I do not know who are they or who is in charge. Time to time they ask me a specific question about brand name that I have never used it. When I look at the Google Map, I see a large building with no signs. Also it is located side to side of many vehicle repairs such as Bola Autos, Ancon Projects, Autoquest, etc which make me suspicious about their activities."

"Absolutely useless most of the time. 1) every single time two of the repeat medicines I order, they come back asking for the brand. Yet next time SAME story. 2) you get a multi part prescription, you can only accept or reject the whole order. I have pills I don't need for 9 months in my cupboard 3) one item is constantly out of stock and they keep asking me to go to another pharmacy! 4) and the worst..they don't keep in touch or chase GP . I have two orders unprocessed from 5 March..it's 18th today."

"Once very good but standard has recently plummeted. One more than one occasion when already having received a prescription I have then received an email stating that no response has been received from my GP practice and they are therefore unable to issue the prescription."

"Do not recommend. They take your payment and then check if they have your medication in stock, which they never do. You’ll then be waiting for weeks whilst they ‘wait for stock’…to then be told that you’ll have to download a barcode and ring local pharmacies to get your medication from them instead as they cannot get the supply. Not ideal for people who needed an online service in the first place! This leaves you hunting around for medication with days to spare. I’ve finally given up with them after this happening every time for the last 5 months."

"I'm disabled and this service has made my life so much easier. You do wait a while for medication sometimes but it's totally free for me and I can't fault it honestly. I'm grateful this service exists."