Costa Coffee

"I ordered this morning with Uber eats and they charged me the bacon roll I asked and a caramel coffee iced drink and instead of the roll I got a tostie that I’m not gonna eat as it’s not what I wanted. I tried to phone Costa unfortunately it’s a generic customer line that’s not available and the Uber eats delevery isn’t answering the phone either. Thanks for this awful breakfast you deliver to me this morning"

"Costa Coffee is a popular coffee chain with multiple locations throughout Edinburgh, Scotland. The coffee shops offer a variety of coffee drinks, including cappuccinos, lattes, and espressos, as well as teas, hot chocolate, and iced drinks. Costa Coffee also serves a selection of pastries, sandwiches, and cakes, making it a convenient spot for breakfast or lunch. The chain prides itself on using high-quality coffee beans and sustainable sourcing practices. Many of the Costa Coffee locations in Edinburgh have cozy seating areas, with comfortable chairs and free Wi-Fi, making them popular spots for meetings or studying. The chain is known for its consistent quality and friendly service, making it a reliable choice for coffee lovers in Edinburgh."

"Lovely place to relax and enjoy a lovely coffee & food if you want too it can be quite expensive if you go everyday..."

"Being on a business trip in Edinburgh away from home and having a day off work I recognised a Costa a coffee shop which in theory is the same products all over the UK with staff being of a certain calibre so imagine my horror when I walk into this shop to find no customers and 6 staff giggling and running around back and forwards from the toilets. This carried on until I made a an over exerted effort to let the staff know I was watching them and then they just went behind the counter and continued to giggle about past customers in plain ear shot of myself. Then when 3 customers came in it was like flicking a switch on one went on cooking toasties, one went on drink prep and the other wiping a counter however all still giggling at key words . From a customers point of view when busy this is an okay but as soon as it goes quiet and the customer watches watches the bored staff this is when things can become a awkward. As a member of “Visit Scotland” this outlet is not one I would recommend for visitors but just one for residents of Scotland who would not be offended/put off by the staff at this outlet. Pictures attached show the empty outlet on a Saturday morning where as every other outlet in the city and country is packed."

"Review 1 - I went twice during the week and it was all female staff and the service was great and the staff were friendly. Review 2 - I went on a Sunday and there was 3 male members of staff on. Two of them looked like they were school students. They spent all their time larking about and couldn't care less if customers got served or not. The tables never got cleared. Since then I have never gone back at the weekend."