Boots Tandem Way, London SW19 2TY

"The pharmacist in the store so rude and asked me to describe my symptoms she didn’t believe me and wouldn’t sell me. Basic cough medicine waited five minutes to be served at the pharmacist counter. No queue just no staff members and then when asked a staff member if she would serve me she side and went okay so rude"

"Went to store today to buy a new make up brush (customer service online so slow and lacking details that was out of return window for being faulty - 2 stars to them) But I was helped in store today by an amazing no7 assistant. He gave me some guidance and support, and wasn't offended when I said it was great to see but I was ordering online (as online provided discounts). That young assistant is definitely an asset to your brand and your store."

"I give up with this place. 3 days after my prescription was approved by the GP it still hadn't been prepared by Boots, and this after I queued for 20 minutes only to be told they were closing and only prescriptions that were already prepared would be given out. This is is just the latest of many bad experiences with this shop but it will be the last."

"This was a great Boots but visited today and it's gone down the toilet! They have replaced the 4 tills with 1 till and 3 'self checkouts' meaning you have to work for the shop for free to complete your transactions. There was one person working the real till but she kept walking away to help people who didn't know how to work the self checkouts and with one person in front took 20 minutes to get served, a disgrace! Also after paying for my goods I looked at the receipt and noticed I was charged for something I didn't buy, she said the transaction was cancelled and the amount refunded buty checked with my bank and the fraudulant transaction went through! Have to contact bank now and report! AVOID THIS STORE!"

"Wanted to buy something over the counter and was asked to join the queue for prescriptions. There were 4 people in that queue and having consultations. Made my wait even longer and unfairly have to be inconvienced. Why were there not more staff available at 13.30 which is lunch time? When I was served there were no apology. Where's the customer service!!!!"