Borno Pharmacy St Charles

"The worst pharmacy I have ever seen. First off all, there is a new pharmacist everyday at this location. There are never the same people working so you can never go back and say I spoke with someone yesterday and they said this. There is ZERO accountability at this place and everyone blames the person before for the mistakes. I have been there everyday over the past week and have asked for a repeat a prescription that my GP has sent to them. Everyday they say something different and as you can’t confront anyone to say you speak with them nothing ever gets done. I feel like this pharmacy is a scam and NHS must take their license away. The level of service is absolutely shocking!!!"

"Most days no one answers the phone. I rang 120 times the other week in migraine crisis trying to get repeat prescription. Apparently if one lady not in no one else answers."

"CLARA - what a unprofessional woman, with a no care attitude who has no sense of etiquettes or normal manners. i suggest she takes a high form of training as she clearly hasn’t been given any - she is a clear example of why the nhs is going downhill at this point - avoid her at all costs - she needs to fix her attitude ASAP. I hope after this review she gets sufficient training to treat different ethnicities, elderly & genders properly as its strongly needed."

"Bad customer service and bad staff. It is a bad pharmacy. They treat you like your not human because my English isn't good. I will never go back again."

"I just called Borno to speak to the pharmacist as its Sat my GP is closed. I have Covid really bad. I explained that I can't get through to anyone on 111. I told her I can't breathe and she said call 111!!!! She must be new as the reception staff and the rest of the staff and the male pharmacist are always helpful and care about people. Can you get rid of whoever she is, I wish I asked her name but she just sounded like to she could not be bothered! Bring back the muslim man he was helpful and cared she clearly doesn't."