LloydsPharmacy Lower Richmond Road, Richmond TW9 4LT

"Not sure what goes on in this pharmacy, they either simply refuse to take your prescription as they can't order it?! Or they take your prescription ask you to come and collect the next day then just give you the prescription back with, sorry couldn't get it?! Really need a much better pharmacy chain in Sainsburys, Lloyd's is a waste of time"

".purchased a one off order for a drug and can't get LLOYDS to cancel the repeat billing, now 8 months later!! Lloyds counter person said it was canceled, but not so and have never been back."

"Terrible experience at this place! After firstly putting up with and being told “our system has gone down this afternoon”- (fair enough it happens I’m sure….) we are issuing no prescriptions. Then once the system came online again; THE NEXT MORNING!! they said “they don’t have the medicine prescribed on the prescription and you will need to go elsewhere!!) I was shocked!! Not even an apology this time! The place is a Complete joke! Very Disappointing and infuriating!! Also If a patient isn’t getting their medicines when needed, (especially having to wait a whole afternoon, evening, night!!! This is also hazardous to life - extreme comment? You decide. Dont use this pharmacy. Use the one 200 mtrs up the road. They were fantastic and even mixed my two year olds medicine for me to the right consistency, without me even asking!!"

"Impressive & friendly service. My GP made a mistake and sent my prescription through to the wrong pharmacy, but the Lloyds Pharmacist was extremely helpful, explaining that I could phone the incorrect pharmacy and get them to release the prescription back to the spine so Lloyds could pick it up. They then did so and dispensed it, even though it was a minute before closing time. Recommended!"

"This pharmacy is one of the worst pharmacies I have ever been to. Staff are rude and unprofessional. No one answers the phone. Staff demand they don't have prescriptions after doctors offices have sent them. When prescriptions are ordered from Lloyd's app (it says pharmacy will contact patients when prescriptions are ready) they do not actually contact us in any way when our prescription is ready. Then when you call to check on a prescription (if you can get ANYONE to answer the phone) the pharmacy then claims it is not their responsibility to let patients know when their prescriptions are ready (even though that is what the official Lloyds app tells us). I spent 3 hours (on a Tuesday morning - probably the least busy time to be in touch with the pharmacy) trying to get in touch with them. Finally when I reached them after 3 hours the woman was excruciatingly rude and demanded it was not her problem that I had not been contacted by the pharmacy when my prescription was ready (after I had been waiting a week and a half). This is about the 6th time I have had a problem with this pharmacy and I will be transferring to another pharmacy. It doesn't seem anyone employed here feels a responsibility to *actually do their job*. I am fed up."