LloydsPharmacy Sunbury-on-thames TW16 5HS

"I went to collect a medicine from them which was sent electronically by my Gp. The dose of the drug was not available so they gave me the prescription to find another pharmacy which may have the dose. I couldn’t find the dose prescribed in any other pharmacy and went back to them to send the prescription back to the surgery to advise that the dose prescribed is not available.They refused and said it was my duty to call the Gp and advise them about the dose that is available at the pharmacists. It seemed ridiculous that a patient calls the Gp and advise about the available doses and what dose they should prescribe. This is clearly the pharmacist’s job to do not the patient. As a result I changed my nominated pharmacy to another one."

"My husband went to pick up my prescription the staff were very dismissive member of staff she was negitive to my husband and the other 7 people in line He went to Boots they couldn't be more helpful"

"We have been with this pharmacy for 1 year and we will be leaving today. After I gave birth and picked up a prescription, they very rudely questioned if I had a maternity exemption certificate. I didn't have it in hard copy with me. They warned me about a fine if I was lying. They dispensed my latest prescription incorrectly and I needed to chase. They have had my daughters prescription for 2 weeks and not called us to say it was ready. They are rude and dismissive and the pharmacist is so abrupt and has no people skills. Luckily we have a choice of pharmacies near us and we will be going elsewhere and never stepping foot in there again. Good riddance."

"I totally agree with Charlotte. I have had the misfortune of dealing with their rude and incompetent actions for years. I had no choice as it was my mothers pharmacy. She was housebound so had to solely rely on blister packs. They would forget to send them. When I complained they were offhand, unhelpful and rude. I complained to head office several times for all the good it did. My mother has sadly passed now, but at least I never have to deal with Lloyd's again."

"It's well stocked but the service I had when I went was really poor. I went to collect a prescription 2 hours after the doctor sent it (which is normally fine) to be told that I'd have to wait at least another 45 minutes for it if I needed it and only if it was urgent otherwise I had to wait 48hours. There was no compassion, empathy, care or privacy. The member of staff was more interested in talking to the delivery driver who she obviously knew quite well. When I eventually went back for my prescription I was also given an unnecessary lecture about how prepayment works and told I could be fined £70, which is the case as I have a certificate. Pharmacies are an important service in the community but I can see why people prefer to use online services after my experiences here."