LloydsPharmacy,

92a Station Road, Addlestone KT15 2AD, United Kingdom

"This pharmacy is ridiculous. This is the third day in a row when I'm unable to pick up my vital prescribed medication. One of these days, three pharmacists were doing something meaningless background work, and strangely, none of them asked us as customers what we were waiting for in a long que? This morning, they did not open their doors because a pharmacist was in late, and then a couple of hours later, now, there's a sign showing that they have some IT issues? So what is going on at this place?"

"Arrived at 1755 to pick up my daughters prescription. Door was locked. When i knocked and mentioned this. Short blonde lady rudely told me she isn’t seeing anyone else, when I explained it was still within opening times and it was a prescription for my sick 2 year old. Shew didn’t care. Sad really. Especially after being messed around by the Lloyds in chertsey. 3 visits today and no prescription, asked to return 3 times to then be told, ‘we don’t have that is stock’ Little to no help sadly"

"My daughter visited this pharmacy for her flu jab. The employee at the pharmacy was very rude to her in a totally unnecessary fashion. If 0 star could have been awarded this would have been done, 1 star is unfortunately the lowest. Please note that the pharmacist, who is independent, was very nice and nothing to do with this pharmacy. Update: the Manager called my daughter to sincerely apologise - the pharmacist had alerted her to my daughter’s experience. The person who spoke to my daughter was an agency employee so not connected to the Company. Appreciated that the manager took the time to address."

"The staff are working very hard and I appreciate it is not their fault that they are short staffed, but the pharmacy shouldn’t be continuing to take in more prescriptions than they can cope with. They close without warning to try and catch up with their backlog, but it just means that when they are actually open everyone has to collect their prescriptions all at once. This creates a 45 minute queue that they can’t cope with either, not to mention it is less than ideal for people needing prescriptions who have no choice other than just to wait in it. Today they were shut at 3:30pm with a sign on the door that said “we are closed for lunch from 1-4pm”. It’s giving the wrong message and you can no longer trust or rely that this pharmacy will be open when it’s supposed to be."

"I give "0"!!!! the worst pharmacy I have met in 16 years of my stay in the UK ... recently closed more often than open, there are mistakes in dispensing drugs, I personally received sleeping pills instead of penicillin ... several times I came to the pharmacy for 2 days in a row and the pharmacy was closed.Three times after such a two-day closing of the pharmacy in the middle of the week, when I found an open pharmacy, I was forced to stand in the queue 1-1.5h ... They are not serious, incompetent, they make mistakes .. today you opened me the door to inform me that it is closed today, but she agreed to check if my prescriptions were in place, she informed me that unfortunately there was no one. When I went to the clinic and after q5 minutes I returned with my prescription number, it turned out that my prescription was also in front of the pharmacy there was already a queue of about 25 people, the pharmacy served people on the street in the door, finally they decided to let people in, where I spent 1.5 hours in the queue ... crutches in an orthosis on the foot and ankle, I have 1.8 miles to the pharmacy from home ... so such trips 2-3 times a week to pick up 1 prescription are quite a challenge for me. she came tomorrow ... the third day in a row! These are some mockery and jokes about people. I personally asked my GP to change the pharmacy ... I was in this one for the last time. I DON'T RECOMMEND ... TODAY I LOST 3.5 hours to collect my prescription and I had to cover 3.6 miles by 2 crutches on foot + walk to GP and back"