Boots Pharmacy

"Terrible service. Got an alert to say my prescription was in on Thurs. and arrived to collect at 5:35 on Sat. The girl servicing me had a very bad attitude from the get-go. She actually asked me what I what meds I was picking up - which was none of her business but after the second time I ended up telling her. Then she said she couldn’t find it and told me to come back tomorrow because she was closing in 5 minutes - even though it was 5:45, and they close at 6. She then said it must be misplaced and told me there was nothing she could do and Refused to look any further for it. I told her I needed my prescription and asked for a pharmacist to fill me another prescription. Again she said no and to come back. Meanwhile another woman who had her coat on (I think an actual pharmacist) came to help and looked in one other drawer and found my prescription right away. The girl then became even more rude and wasn’t apologetic at all. Unfortunately really bad attitude and service. I’ll be looking for a new pharmacy."

"Busy pharmacy, nice staff if you have to call them about a prescription."

"Great pharmacy. Well stocked with friendly and helpful staff members."

"Absolutely awful! Said my childs prescription wasn't there and had been dispensed somewhere else just because staff are either too stupid or lazy to look at the second item on the list (yes people can have more then one prescription especially when they are sick!). After a second visit collected the medication to find it wasn't made up correctly and had leaked or spilt all over the box and bottle! Thanks wasted medication (approx £110 a bottle) and a sticky mess! Store manager is unhelpful and argumentative! Only saving grace for this Boots is one make employee. He's well in his 30's I would say and will spoken. He's very friendly and helpful. Would be a better store manager.!"

"Once inside Boots Church Road Ashford, I was immediately berated for not having mystic powers and knowing which way the queue to the window for pharmacy collections, even though there is no signage, on reaching the window and explaining to the person serving I was collecting the prescription for someone else, and they had called the day before and was informed that it was ready for collection, I collected the prescription and on delivering them their medicines we found out that only half the items were in there, truly shocking experience and unfit for purpose, if you ask me."