Acetrip Ltd.

"A pathetic and lying company . The head of Legal department who apparently is the head of the company and owns even “tickets to india” company doesn’t know or understand what the difference between the flight was cancelled and the airline didn’t let customer board !!! How can such people even run a company or understand . They have withheld my money since 25th June 2022 and are trying to cheat me for over £1000 !!! They give me 5/6 hours notice and say accept our offer for settlement when they themself have not kept upto any deadlines . Disgraceful!!!"

"Had a pathetic experience with this company. We booked our return ticket from London To Delhi last year, but as we were unable to travel due to Covid, it was converted to an open ticket. We did not receive any further details on our ticket, and now when we are trying to access our ticket, customer care people are shouting and refusing to help saying we have no access to your ticket. They are refusing to share any detail of our ticket with us or policy regarding cancellation charges, end date etc. What a horrible horrible service. It seems they are just waiting for customers to get into such situation where they need flexible travel options, and then trap them by giving nothing in return and usurp their hard earned money without ever sharing even a single proof of communication. Highly disappointed and disgusted."

"Booked in Jan to travel in March from London to Delhi. Service whilst booking was ok, but went downhill significantly when covid-related restrictions hit in India. Phone calls would not be answered, promised callbacks not made and I was even charged for a new ticket when no ticket was issued. Exercised my right to make a chargeback claim on return to London, the company did not substantively engage in the process and I won the claim. They're now taking me to court for their own incompetence and seeking recovery of the settlement made in my favour. I'll be defending it robustly, as I've gone completely by the book and it is the company that has been the major let down."

"I Booked my tickets from ACE TRIP for the first time and had a very good experience. Your sales agent suggested many options to chose from and the price was competitive. Given my positive experience, I'm most likely to book my tickets again from your company."

"I was extremely satisfied with Acetrip. Customer service has proven to be very courteous and helpful from the very beginning, trying to organize at the best our trip to London. The guides and drivers are very professional and friendly, the accomodations simply superb. I highly recommend it, Acetrip will turn your trip into an unforgettable experience!"