About Surma Travel
Welcome to Surma Travel, a leading travel agency located in the heart of London's vibrant Brick Lane. Our establishment has been providing exceptional travel services for over a decade, serving a diverse range of clientele with impeccable attention to detail and personalized care. Whether you're planning a family vacation, romantic getaway, or solo adventure around the world, our team of travel experts is at your service to make your journey seamless and unforgettable.
At Surma Travel, we understand that travel is more than just booking flights and hotels. We believe that travel is a transformative experience that broadens horizons, opens minds, and connects cultures. For this reason, we strive to offer unique travel experiences that allow our clients to explore the world in meaningful and authentic ways. Whether it's a culinary tour of Italy, a wildlife safari in Africa, or an immersion in the traditions of Japan, we curate our itineraries to provide immersive, life-changing experiences.
Our point of interest establishment is located in a historic building, where you will find our warm and inviting office. Step inside, and you will be greeted by our experienced travel consultants who are passionate about travel and eager to help you plan your next adventure. We speak multiple languages and have expertise in various travel styles and destinations, ensuring that we can meet the diverse needs of our clients.
As a trusted travel agency, we prioritize our clients' satisfaction and safety. We work with reputable airlines, hotels, and tour operators to ensure that our clients receive the best value and quality of service. We also offer travel insurance and 24/7 emergency assistance to give our clients peace of mind and assurance while traveling.
So, whether you're seeking a relaxing beach vacation, a cultural immersion, or an adrenaline-fueled adventure, Surma Travel is here to help make your travel dreams a reality. Visit us today at our Brick Lane office, or contact us by phone, email, or social media to start planning your next adventure. Let's create unforgettable memories together.
61-63 Brick Ln, London E1 6QL, United Kingdom
Reviews of Surma Travel
"Old is gold! One of the longest serving travel agents out there. Travel for 6 to bangladesh was a simple straight forward on Bimans new plane. Simple direct flight helped with young kids."
"The only way I could put this review on is to put a star, however it’s not even worthy of any star. I went to Surma as it was reputable. Few times I called in asking for last minute plans to travel to Bangladesh with family including kids. Each time the gentlemen I spoke to were rude where one said in a tone “go somewhere elsewhere then” However my experience with Surma travel turned worse. So I was talking to a nice chap called Taqfiqu where he was the only one who came across down to earth. However the price he quoted to go Sylhet was quite high so I said let me call back to see if I can get some more money together. After 20 mins I called back and he was gone. I had to persist at the getting to speak to someone about the intended flight was in about 4 days time. Those with family would appreciate it’s not easy especially with kids on any last minute decisions. Nevertheless, I had the misfortune of speaking to a Razaq. He said next day he will confirm to me. I had to chase Razzaq up after giving him missed calls because I needed to know organise things. After managing to reach him he gave me price and said he will hold for me as I gave passport details. I asked he hang on as I was still trying to gather some more money as the tickets were very pricey. Razzaq again reassured me he will hold them. He added though that he will need bank transfer as they get charged for paying by card. I was a bit dubious about that because genuine businesses would not ask that? Next day I called and called and he finally picked up on Friday after Jumma time where he said he just woke up and sarcasticly said tickets were gone. My experience with Surma is very bad. This Razzaq was unprofessional and rude with the typical Bengali sly insulting comments made. This is my experience, you make your own opinions."
"I visited this travel agent to get a no visa required for my new passport. It was hassle-free and I got my passport back after three weeks which they told me in advance. They called me when it was ready to collect. I am not giving 5 stars simply because my friend told me he had issues with a flight ticket refunds during covid and the staff were not very understanding or helpful - though that was not my experience."
"Need Any types of Travelling help ? Surma is great for hospitality."
"Ohhhh .... 2011. Tremendous year, when surma travels put us in a hotel in Makkah that was non existent. Still a building site, taxi driver could not find our hotel, got left in the wrong terminal at the airport. As per usual like all these muslim travel agents to be told afterwards, "sabr brother, sabr sabr" and for forgiveness. Asking for forgiveness would have been to give us the money back. If it wasnt for my dad, I would have taken this further and taken legal action. I was pregnant and was staying at a construction site, no front reception (temporary reception was one of the builders). Absolutely, appalling."
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