Infinity Cruises

"After sales service needs improvement as no advise given for the first timer."

"I made contact with Mike at Infinity Cruises, on behalf of my party of 4 (2 in their 80’s and 2 in our 70’s) He could not have been more helpful and efficient in booking flights from Edinburgh, our chosen Celebrity Cruise and our return private transfers from Southampton Airport to Southampton Cruise Terminal. His guidance through the booking process was greatly appreciated. Confirmation of the arrangements arrived via email very quickly. I would recommend Infinity Cruises without hesitation. Hope you are as lucky as we were and Mike will answer your call."

"This is a great company to deal with. Kenny the guy who helped us plan our next cruise was second to none. He came up with ideas that we hadn’t thought of and as a result the whole package was streamline and cheaper. Well done Kenny!"

"DON'T USE INFINITY CRUISES! We unfortunately booked 2 holidays at the same time with Infinity. We paid just under £10,000. The photos are from the hotel Tritone in Buenos Aires that Infinity put us in. We are dreading the next holiday in May! We spent hours on the phone with Figo and Manan trying to resolve various issues with both holiday bookings. They are a very unprofessional and unresponsive company. The original bookings did not specify hotels, flights etc. They would be confirmed. However, when I found we had been given 2* hotels instead of the 3/4* hotels that we'd paid for the problems really began. Infinity say that their supplier will not allow them to book the usual chain hotels, such as the Novotel, Marriott, Holiday Inn etc. So they put you into back street 'hostels' which are cheap and nasty. Not the experience you hope for! I have sent Infinity a detailed email and attached many photos to document the problems with the hotels we had on the first holiday and they refuse to respond. Once Infinity have your money they are not interested! We will never use Infinity again and would caution anyone not to waste their precious time and money with such a dreadful company!"