Paramount Cruises 10-11 Percy Street, London W1T 1DN

"Booking process was good but the customer service was not. Having to chase for details continuously and only just receiving the final itinerary the evening before flying out. I wouldn't book with Paramount again."

"Just got back from a last minute cruise. Kevin was brilliant at sorting out everything, even changing departure times at the last minute while abroad. I will definitely use again for future cruises. Talking to others that booked last minute we got a really great deal."

"I have read over a lot of the reviews about Paramount cruises and I am so disappointed When I say I am disappointed I mean with the negative comments . I would normally book all my holiday separately as to keep price down but with my wife’s 65 th birthday coming up. I decided to book with Paramount Did I make the right choice YES everything I asked for was adhered to and they bent over backwards to help us. How can anyone have a negative comment to make about Paramount I found it cheaper booking through them than it was booking separately We flew from Dublin and the price was the same as advertised. We tried booking with another company but once we said we wanted to fly from Dublin they wanted the full asking price and would not take a deposit needless to say we did not book with them . Paramount are a great company to travel with and I highly recommend them when you speak with them on the phone they are strangers but at the end of the call you are best friends. For anyone looking at these reviews make your own mind up . Remember in every bunch of roses there is always a few Thorns . We are cruising with them next Year and we cannot wait"

"Recently made an enquiry about a cruise. The first thing they ask “if you are looking to book today”? As soon as you say, not quite - their customer service change. They make you feel you are wasting their time. And cannot wait to get you off the phone. Just not what you expect from a company. People have the right to enquire especially if one has not been on the cruise so they shouldn’t made you feel that you have to book on the spot so you can have their undivided attention. Luckily, there are few companies out there were more helpful and does know what customer service is all about."

"Customer service rubbish do not pay a deposit as they cannot change your booking unless you pay extra. Then would not refund my deposit. Absolutely worst travel agent I've ever dealt with."