Citrus Holidays
3 Princes Street, Greater London, United Kingdom
About Citrus Holidays
Citrus Holidays is a leading travel agency located in the heart of London, United Kingdom. Established as one of the prominent institutions in the travel industry, we take immense pride in providing our valued customers with the highest level of travel services possible. Situated at 3 Princes St, our esteemed establishment is a point of interest for all travel enthusiasts and individuals seeking guidance to plan their dream vacation.
At Citrus Holidays, we understand that planning your holiday can be a daunting task, which is why we are committed to providing you with a hassle-free and engaging experience. We believe that every traveler deserves a unique and memorable experience, and we strive to achieve this by tailoring our holiday packages to suit your individual preferences.
Our experienced and knowledgeable travel experts go above and beyond to create perfect holiday itineraries, ensuring that all of our customers' needs are catered to. Whether you seek adventure or relaxation, we have a range of destinations to suit you. Our holiday packages cover a wide range of locations from Europe, the Mediterranean, Asia, and the Americas to cater for everyone’s interests.
At our establishment, we believe that travel should be a cherished memory and we therefore prioritize ensuring that every moment of your holiday is enjoyable and memorable. Whether you're traveling with family or solo, we guarantee that your holiday will be unforgettable.
We encourage you to visit our offices at 3 Princes St, London W1B 2LD, and let our travel experts guide you in creating the perfect holiday itinerary for you. Moreover, we offer a 24/7 customer support service, which enables ease of communication throughout the whole process. Contact our team today and let the Citrus Holidays experience exceed your travel expectations!
Photos of Citrus Holidays
3 Princes St, London W1B 2LD, United Kingdom
Opening hours of Citrus Holidays
Monday:
06:00 - 22:00
Tuesday:
06:00 - 22:00
Wednesday:
06:00 - 22:00
Thursday:
06:00 - 22:00
Friday:
06:00 - 22:00
Saturday:
06:00 - 22:00
Sunday:
06:00 - 22:00
Reviews of Citrus Holidays
"I paid for a holiday two years ago. Due to Covid, Citrus had to rearrange and offered refund. Two years on I am still awaiting my refund. No one answers the phone. I have emailed continuously, being told I am in the waiting list for. A refund. I would not recommend this company for after sales care."
"Still waiting on a refund due to a covid related cancellation... 18 months and counting. Don't use them, they're currently no better than thieves, still chasing and we get the same response."
"If I could give this organization -10 stars, I would. We booked travel (3 travellers) and paid over $10K CAD in Sept 2019. Pandemic hit, we were patient and tried to rebook but cancelled many times due to travel restrictions. Feb 3, 2021 after many many months of requesting refund, they agreed to a full refund. They then stalled in many ways, advising they were "chasing accounts" (who the hell is accounts??!!) for our money. They said that they had requested a refund from Air Canada on May 24, 2021, but we have confirmation Air Canada refunded them April 6, 2020. They then asked for SWIFT banking information to deposit payment (refusing to refund our original payment type which was Visa). Fast forward to Feb 28, 2022 (after we got a lawyer involved) the lawyer Anita Hoxha with Citrus Holidays Legal, advised refund would be issued. Here we are Oct 28, 2022, 3 years from booking the travel and 20 months after being promised a refund, with nothing. There are no phone numbers, no one calls you back, and they don't reply to emails. They are liars, have essentially stollen our funds (confirmation that Air Canada refunded them for our tickets, which they have not refunded us). We never travelled to Ecuador... and we would strong advise no one give this company or their parent company, Benz Travel, a single dime of money. DO NOT TRAVEL WITH THIS ORGANIZATION!!"
"Booked a holiday to Kenya in November 2019 then covid happened. Deferred the holiday to November 2021 but due to Kenya requiring 7 days isolating out of a 9 day holiday and the UK requiring 2 weeks isolating at a cost of £2000 we reluctantly decided to cancel. Citrus promised a refund and even took my bank details but nothing came of it. Absolutely appalling "service " and would recommend everyone to stay well clear of them."
"Having booked a straightforward holiday to The Hilton Sharks Bay some 14 months ago, the initial documentation was erroneous. We contacted our rep Victor, who assured us that the correct documentation, tickets etc would be forthcoming. These never arrived. With 3 wks til departure we rang Citrus several times to be told by answer machine that they were busy and they would ring us back. They never did and therefore, with 9 days to go, we rang the airline direct, only to be told we were NOT booked on any flights. We emailed Victor and received a reply saying that Sharks Bay were not open for a further month and we were offered significantly inferior options, which we rejected and requested a full credit card refund. Subsequent checking showed that Hilton were still taking bookings for the hotel throughout our holiday period. Why were we misinformed by Citrus. I can only assume that the paperwork was mislaid by Citrus. Having spent a year, looking forwards to this holiday, I can only express total disdain at the treatment we received. Presumably, if we had no contacted easyJet direct we would have arrived at departure date with nothing in place."
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