Gifto Travels Ltd 331 Euston Road, London NW1 3AD

"A big shout out to Mr Aman Ansari who helped me greatly in getting my refund back from a cancelled flight three years ago due to Covid. Despite the challenges, he was patient, professional, and delivered what he had promised. I would also like to mention Mr Norman who ensured that all my concerns were addressed. Well done!"

"The area is just off Warren Street Tube station as you come out on your "R H Side " now restricted to one way traffic like a kind of Culdesac.Lots off amazing business from Café and Bistro to Clothes and Travel business "very relaxing and chilled out area in the Centre of this part of London."

"This Company is unreliable when it comes to handling refunds. Please be aware and think twice before you book your plane tickets here. Its better to book directly to trusted airlines to prevent stress and problems!!!! Shame on this company for not providing quality customer service!!! They should give back their customer’s money because everyone needs it during this pandemic!!!"

"Promised to returned my refund within 10-12 weeks from a cancelled flight on July 17 this year. However, its almost 18 weeks now and I still haven’t received MY money. I'm sick and tired calling them every two week to get an update. Also, sent an email to the accountant as their agent instruction but no response. You charged me £89 for admin fee (x4) and charged me 2% for using credit card but that is fine. Now, your responsibility is to refund MY money. According to DOT, Covid 19 is NOT an excuse in HOLDING passengers money. So GIVE MY MONEY BACK!!!"

"Oh boy. Only if I could give this company 0 stars I would. NEVER...let me repeat. NEVER buy tickets from this company. They're good when selling tickets and absolutely useless when a problem occurs. I booked a flight which got cancelled due to COVID 19. So we chose to cancel the flight. This was 18 weeks ago. You would expect us to have been refunded right? Nope. We still haven't been refunded. They gave us a time frame of 10-12 weeks. Then after a follow up, another 2 weeks. Then after another follow up, they gave me more excuses to wait another 2 weeks. So 2 weeks passed, and we still haven't received a penny of OUR money. They're running out of excuses now and I simply can't comprehend how hard it is to refund OUR money. Keep in mind they have the audacity to charge us £89 per person for admin fees plus and extra 2% for using credit cards. They're so quick when taking money yet so slow when returning it. This is absolutely ridiculous and shameful. NEVER EVER buy from this company!!"