Happy Holiday 239 Kensington High Street, London W8 6SN

"I am really appreciate your services you are very helpful and respectful. Strongly recommended. Top stars"

"Liyana was not only patient, but willing to find solutions and alternatives to multiple flights booked on one ticket. Best person in the business, I'd say."

"Best experience ever. The are very well mannered and responsible. I recommend them to everyone. Thanks a lot for their services."

"I have contacted this company a week ago to get consultation for applying for a Schengen visa, since the beginning they kept insisting for me to pay them immediately so that they can start looking at my documents. After a few days I messaged them and let them know that I have changed my mind and I am not planning to travel this early and if they can refund me the money at least partially , since I will be applying later. I messaged them on a Friday morning and they did not reply to me at all. I messaged them again on Saturday morning to follow up. The very disappointing thing is that at this point their tone has become very different than what it was in the beginning and they started replying back to me in a very rude manner and they have told me that I am harassing them because I am messaging them on a weekend and they are not supposed to message me back and they are simply doing it out of kindness and they made it very clear that I will not get any part of my money back. What is interesting to me is that when they were asking for me to send them money they were messaging me on Saturday and Sunday but now they were telling me that I am not supposed to message them on a Saturday and when I told them that according to Google they should be open on Saturdays until 6, they said they will only reply for emergencies and I am not supposed to bother them with not so important tasks. The interesting part is that they told me they have already booked me an appointment at the embassy on Wednesday and they have paid for my insurance but when I asked to show me proof for my insurance I did not receive any reply. And I do not understand why they should book me an appointment without asking me if I will be available that day or even that week ! And if so, why they did not let me know that they have booked me an appointment when they did and they are only giving me day and time when I have already told them that I am not planning to travel anymore. I have not left a one star review, because they did not refund my money but because of their behaviour and the way they talked to me, after that I have realised that as a travel agency company , they just care about getting people’s money whether they provide any services for them or not and customer’s happiness is no concern for them at all."