Just Fly Business Ltd 180 Upper Richmond Road, London SW15 2SH

"Having used JFB for trips to Australia and South Africa, I have been incredibly impressed with both their service (Elliott is my go-to) and their prices. This is a 5-Star business offering luxury travel at very accessible prices without compromise - they help me to keep more of my money in my own pocket when I travel!! Just about to book a business trip to the US and family holiday to Australia with them knowing I won't be disappointed."

"I have used Just fly business many times and this booking experience was as good as ever. Amy was a delight to work with."

"Excellent service in regards to two complex travel routings to Canada. Very flexible and able to adjust schedule fast. Good hotel recommendations too. Great team to deal with. I’d recommend."

"The tragic experience which I am going to share is of my brother and is unacceptable. Its a scam in other words. I am sharing the whole story which my brother went through so that others should be aware of. I am extremely disappointed and frustrated with the unacceptable service provided by JustFly. I had made my flight reservations for a trip to Europe with JustFly in October 2022. The itinerary included a departure flight from San Francisco to Zurich and a return flight from Amsterdam to San Francisco. However, on October 5th, 2022, I received an email from JustFly informing me that my itinerary had been changed with no specific information. When I called JustFly, they only mentioned a delay to my departure flight, but didn't mention anything about my return flight. I went ahead and got my visa approved, and traveled to Zurich on December 23rd, 2022, trusting that JustFly had taken care of my return flight arrangements. To my shock and dismay, on the day of my scheduled return flight, January 7th, 2023, Lufthansa informed me that my flight, which was supposed to be operated by United Airlines, from Amsterdam to Dulles, did not exist and told me to contact United. When I contacted United, they also confirmed that the flight did not exist. I found out that it had last operated in December 2020, leaving me stranded and with no options to return to San Francisco on the same day. I reached out to JustFly via Twitter, as I was unable to access the JustFly website on international roaming, and was left with no choice but to pay $5133 to KLM for a flight that was departing later that day. JustFly's response was completely unacceptable, the agent told me that JustFly had informed me of the cancellation of my flight, which was not true and that they would not reimburse me for the flight fare I paid for the KLM flight. The agent also said that they would only work on reimbursing me for the original flight which was cancelled, but only if Lufthansa approved it, this is unacceptable, it was clear mistake of the agency and they should take the responsibility for their mistake. I demand immediate action to be taken to rectify this situation and to reimburse me for the additional flight fare I had to pay to return to San Francisco. I expect JustFly to take full responsibility for their mistake and provide me with proper compensation for the inconvenience and stress caused by their negligence."

"Brilliant service , on all aspects of the process . Staff could not do any more , lovely people and make it easy to do business with them . They provided the best and most competitive price , but not at the risk of a sub standard service offering. Having the backing of the Hays travel group adds further confidence and trust to the consumer / provider relationship. Cannot speak more highly of Amy , Emily , Elliott & Mark , all are a credit to the group . I would highly recommend them , not only for price but for the back up service they provide ."