Audley Travel
About the Business
Audley Travel is an established and highly-regarded travel agency, located in the heart of London. Situated at the Monsoon Building, 1 Nicholas Rd, Audley Travel is an institution in its own right – the go-to destination for travellers seeking a luxurious and thoughtful approach to their travel plans.
The staff at Audley Travel are all experienced travellers themselves, with a wealth of knowledge and expertise to help guide you towards the perfect itinerary for your needs. Whether you're planning a once-in-a-lifetime adventure, a family holiday, or a romantic getaway, Audley Travel is here to help you every step of the way.
So much more than your average travel agency, Audley Travel offers a truly personalised service, crafting tailor-made itineraries that take into account your individual preferences and interests. From your choice of accommodation to your preferred mode of transport, no detail is too small – ensuring that your travel experience is everything you dreamed it would be.
Audley Travel is proud to be a point of interest in itself - a destination for travellers seeking inspiration and guidance. From the moment you step through the doors of our London office, you'll be transported to a world of exciting possibilities and fascinating destinations. Our staff will take the time to get to know you, your interests, and your travel history, in order to create an itinerary that perfectly matches your needs and desires.
In a world that often feels increasingly impersonal, Audley Travel stands out as an establishment that truly cares about its clients. Our staff are passionate about travel, and committed to ensuring that every trip we plan is a once-in-a-lifetime experience. Visit us today at the Monsoon Building, 1 Nicholas Rd, and discover how we can help you turn your travel dreams into reality.
Photos
Location & Phone number
Monsoon Building, 1 Nicholas Rd, London W11 4AN, United Kingdom
Hours open
Monday:
9:00 AM - 8:00 PM
Tuesday:
9:00 AM - 8:00 PM
Wednesday:
9:00 AM - 8:00 PM
Thursday:
9:00 AM - 8:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
10:00 AM - 6:00 PM
Sunday:
10:00 AM - 6:00 PM
Reviews
"Appalling service. Sent a holiday enquiry for a 3 week trip to Canada in 7 months time. Received an email telling me that I should reconsider and book in 2023 as their preferred hotels are full. This was followed up with a phone call telling me that they are too busy and do not have the capacity to organise a trip and print documents when you want to choose your own hotels. Don’t waste your time with this company."
"Poor unfriendly service - was asking for something slightly outside their usual offer but it wouldn't have killed them to offer some expert advice that would have been within their knowledge. Left me hanging on while they asked their concierge service and then obviously decided they couldnt be bothered and just hung up. Vile"
"I spent a lot of money on this holiday but was not understood despite explaining my want to see authenticity, I felt it was not a genuine experience and all about making money."
"3 holidays with Audley. On my honeymoon they forgot to clarify I needed a visa so I couldn't get on the plane to Brazil. On the second holiday our flight from Dar es Salaam was 15 minutes late and this meant we didn't make our connection, spending Christmas Eve in a slum hotel we organised ourselves - I believe the connection is *always* too tight and they send many people on the same path with the same result. They ALWAYS go in for a hard sell (in a friendly tone with nice accent) saying "hotels at this time of year book up quickly!" - don't believe it, simply not true! My trip to Thailand was lovely, but they pushed hard for some activities I had indicated I wasn't keen on and ended up waisting a day inhaling petrol on a canoe with tat for sale along the sides of a canal; I think Thailand was top quality because of the local Thai travel agency Audley partnered with."
"No understanding of customer service AT ALL. Had more interest in talking at me about how great he was, and why his company is expensive, then helping me with my enquiry. I tried to get him back to answering my enquiry a few times, and he ended up telling me I should go to another agent, so that's exactly what I will do. I dodged a bullet with that one!!"
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