Florida Masters

"Terrible, stressful experience! We booked our holiday to Disney a year in advance. We thought everything was sorted only to have our flights changed at the last minute. We then found that the transfer from Tampa airport to the Disney resort didn’t actually exist! It was only due to continual request for our transfer information from Florida Masters we found this out. Otherwise we would have been stuck in Tampa airport with no way of getting to the hotel. This lead to 3 weeks of constant emails and phone calls on our part and lack of response on theirs. The flights booked for us were terrible. We did not make one of our connecting flights due to a lack of time between landing and getting to our connection. This resulted in a 33 hour journey home and Florida Masters have shown very little interest in our situation. Never going to book with them again! I would advise anyone thinking of it not to bother using them as they ruined our holiday! What is worse we recommended them to our friends and they had an equally awful experience!"

"DO NOT BOOK!!! with FLORIDA MASTERS. We travel in a couple of days and have spent the last 2 weeks chasing our flight confirmation and accomodation vouchers. We have been fobbed off and told to call back closer to the departure date. For the last 2 days we were promised our paperwork only to find out that that they had not booked our flights or accomodation. Now they are offering us a different flight and still cannot send us any accomodation details. We paid for this holiday over 14 months ago only to be completely stressed out days before we are supposed to go. No one at Florida Masters seems to be bothered and we just keep getting told they will resolve it and will call us back, but they never do. I urge anyone not to bother with this company if you want a stress free holiday, but if you like having to chase up and call a number that keeps hanging up on you or just rings out then this is the company for you! Terrible company and will never book with them again"

"Booked a holiday to california for family of 4, fantastic price. Was bit sceptical as some reviews were bad, but everything was fine. Hotel, flights and car hire was all as should be. Now booked a holiday to Orlando as well. Lee was particularly helpful."

"If you want a relaxing holiday DO NOT book with Florida Masters! Had to chase them up about mistakes they made on plane tickets and paperwork before flying. After phoning to double check car size prior to going, as there was 7 of us and them reassuring us there would be enough space for all the luggage and passengers, we got there to find we had two Toyota yaris' or equivalent size. we had to pay to upgrade to suitable sized vehicles. the villa we hired looked nothing like the pictures sent to us before booking. Florida Masters were still using olding photos from when the villa was first built in 2005."

"Used Florida masters for a villa holiday to Orlando last month. Everything was as described when booking with good access to parks and malls. Car hire was easy and would recommend using their providers. The villa had a few issues on arrival (lights not working etc) which was rectified after contacting Florida Masters. Would recommend using them"