Sackville Travel 203 Stockwell Road, London SW9 9SL

"They need to improve their customer service. I made several enquiries last week, and the man, on the phone, was snappy, not friendly at all We deserve better customer service even if the plane ticket was cheaper, I felt I could not book with them."

"I am so disappointed in the customer service. I wanted to support the local travel agents, but the staff are desperately in need of training. I went in to enquire about a package holiday for three months time as I have the week booked off from work. The staff member just shook her head and said she didn’t have anything. I was confused as it was reasonably far in advance, and in off peak season. She then clarified that it was very expensive. Again, I was confused as I hadn’t told her my budget, and I am well aware of the prices as I have been to the Caribbean multiple times within the past couple of years - including Christmas. Therefore, it was clear that she made an assumption about what I could afford. After I said I wanted to know prices. She said she didn’t deal with package holidays and had to wait 15 mins to speak with someone else. If she couldn’t book package holidays, then what was her purpose working in a travel agents?. To anyone reading this, please just go to caribee in Tooting. You’ll get a friendly advisor who book a holiday to suit your needs."

"Very poor service. Unprofessional and slow to communicate. Still waiting on refund for cancelled flight (almost a year now...). I would advise that people look elsewhere and do not risk booking with Sackville . Very quick to take your money but poor handling any issues ... They should not be allowed to operate until they resolve their poor after sales service"

"Staff have a bad attitude! They almost seemed annoyed I found a good deal on their website and so decided to increase the price before I could secure it. Hung up on me more once!"

"For anyone leaving poor reviews I am somewhat surprised. I have been using ST for the past 5 years and always found them professional. They provide updates in a timely manner by email. No complaints."