Noori Travel & Tours

"Poor customer service by Noori Travels. I booked my Hajj 2020 with them and due to Covid 19 it was cancelled. It is almost the end of the year and I am still waiting for a full refund. I keep getting told Saudi Arabia hospitality industry and organisers of hajj are 'still closed' hence why I cannot get a refund despite all others I know who booked hajj have got their money back! Noori Travels are quick to take your money but slow at paying back where it is due."

"Asalam Alakum, this was my first experience going for Hajj. We initially looked at other Hajj and Umrah Travel Agencies and their packages but Noori Travel and Tours had the perfect package that suited all our needs. We booked the three weeks Deluxe package, which was for two weeks in Macca and a week in Madina. This was a non-shifting package meaning that we did not have to take all our belongings from the hotel when we travelled to Mina, Arafat and Muzdalifah. Hajj Visa, Hajj Draft, Kurbani, Accommodation close to Haram in Macca and Madina, Full board ( Breakfast, Lunch and Dinner), Laundry and Air Conditioned coaches. Once the Visa had been approved, Noori contacted us to come and collect the passports and the extra things they were providing for our Hajj journey eg Ehraam for men and women, Ehraam belt for men, a crossover bag, backpacks, Thawaaf thasbee and digital communication devices. The hotels in Macca and Madina were not even 5 minutes away from the Haram. Macca hotel was a 2*, basic sharing room and a small bathroom with a shower, toilet and basin. However the staff were brilliant and we felt like they were part of our family by the time we left Macca. The hotel in Madina was a 4*, a big sharing room and a big bathroom with a tub/shower, toilet, Pakistani toilet and a basin. We were very happy with both hotels and a good service provided. The food provided was exceptional and of a wide variety all three times. The laundry service was brilliant and available daily. The tents in Mina were very comfortable and everything provided. The experience In Arafat and Muzdalifa was breathtaking. Ziiyarath was a pleasant surprise in Madina because it wasn’t part of the package. If I could improve anything it would be the WIFI in the hotels because connection was very weak and only available in the reception area but not the fault of the Noori team. I would have liked more input towards lectures and Islamic talk. I would have liked to have had the chance to be taken to Jabalay Rahmath. All in all an amazing experience provided by Noori Travel and Tours. I cannot say an enough Thank You to Awais, Ammarah, Kamran, Amir, Zia uncle, Zakir Bhai and The Cooks. They have become part of our extended family. In Shaa Allah I pray to Allah SWT to bless the Noori team with success in this world and the Hereafter. Ameen Sum Ameen"

"At first we didn't know about Noori Travel we were told by another Travel Company so we were not sure what we will get for the Package we bought, we just wanted to make sure that we were close to Haram in both cities and package was full board as we knew there will be long queues near haram food areas. Noori travel took care of everything so we could easily concentrate on our spiritual journey and spend time in prayers easily. The provided printed material and travel package was well thought and helped us during the whole journey specially the Arafat day duaas and what to do during that day. Also the Software used in mobiles had our tickets, travel documents and other printer material so we didn't have to carry any printouts. Both hotels in Makkah and Madinah were just few minutes from the Harams and easily accessible so even after every prayer we could come back to hotel and relax. Hotel in Makkah was 2* but we already knew it and only needed it to shut eye for a while between prayers. Buffet in both hotels were amazing and it was organized by Noori not the hotel, we were astonished with the variety provided, also after Hajj days they arranged to feed us the Qurbani meat in buffet which was a good gesture usually haajis do not get to eat Qurbani meat. In Madinah we got to see other groups came from the UK and how their agents arranged their meals and transport we were happy that we chose Noori as our process was much easier and quality of product was much higher than expected. The Ziyaraat was not part of the package but they took us to all major ziyaraat anyways with no extra charge. Noori's Staff who travelled with us and the other whom we met in Saudi were all very polite and well behaved, they made sure all our needs were taken care off. So if we get the chance to go again we'll surely choose Noori InshaAllah."

"It was an amazing and spiritual journey with Noori travel. They were very helpful throughout the process, their staff was friendly and looked after everything for us. Although Madina Ziyaraat wasn't part of the package but they still took us to all the special historical locations in Madina. We would definitely choose them next time, inshaAllah"

"I am dealing with Noori travel since 8 years and I must say they are just excellent. Being professional while being friendly is in their conducts. I and my wife recently travel for Umrah April 2018 with Noori Travel- They have arranged our visa within no time (2/3 Days Allhumdullillah the trip was very well organized and stress free. I have recommended them to many people in my family and I will recommend them to anyone who wants to be treated and cared personally In Shaa Allah."