Aerolinks Travel Limited

"To all the brothers and sisters who want to perform hajj or umrah avoid this place at all cost. These guys do not give you what they promise. 1st they will say you can give £100 as deposit, once they have your money, they will pressure you to give all the money at once, before this they will say to you, you can pay in installments. I have recently booked with them for a family of 8, and they quoted me £10390. they said they would process the visa for me and provide 3 start hotles in makkah and madinah. They could not do the visa for me. I had to arrange this myself . They gave me 1 quad room in makkah instead of 2, and i had to organise my own hotel in madinah. My whole family had to stay in one room, and some of us slept on the floor, whilst in makkah. I paid £1890 for the hotles in makkah and madinah. They only refunded me £350, after 10 days of talking with them and no money back for makkah hotels. These guys are disgusting. They dont have any customer service. These guys are ripping people off in the name of allah. Please, if anyone is thinking of going to umrah, avoid this place like a plague. All the positive reviews are done by paid reviewers or their friends and family. This place needs to be shut down. They are a disgrace. Dont they realise that one day they have to go to their grave. The only reason I gave them 1 star because there are no options to give 0 star. They dont deserve any stars, and people need to take action and get this rouge organisation shut down."

"Highly recommend Aerolinks: I recently used their services for umrah package on relatively short notice and very impressed with the professionalism of their staff. They were helpful in finding me the best flights, hotels and transportation. Abbas provides outstanding customer service and always available to answer any questions I had. Overall, I am very pleased with my experience working with Aerolinks Travel Limited and would highly recommend them to anyone looking for a reliable / affordable packages and hosting services. Date of experience: 31 January 2023"

"One star is even too much for this Company. I booked my Umrah 3 years ago and it got cancelled due to Covid. Since then l have phoned numerous times, emailed even more times. And as yet l have not received my refund. They keep promising to give it back, but still have not. A complete fraud, if you visit their office …if you can call it an office there is nobody there to talk to. If you don’t want to lose your money don’t pay this group, you’ll end up losing your money and wasting your money. Complete fraud!"

"Found this company from the Internet and enquired about umrah packages. Their customer service was excellent specially brother Zain . He helped me a lot from the beginning to the end. All the process went smoothly. Went to Umrah on 22nd November with my family ( wife and 2 small kids) Alhamdulillah everything was good. The hotel in makkah and madinah was choosen by Zain , which was excellent. Transport provided was very good, driver was very professional and helpful. I have already recommended this company to my friends and family. Keep up this excellent service and professionalism. InShaAllah I will use your company again for my next umrah."

"One of the best umrah/hajj companies out there! This was my first experience with my children and husband, so i was a little hesitant in booking with groups, i then came across this company and asked if i could have a tailored package- Zain who was a representative was very understanding and knew exactly what i wanted, also offered me very affordable price for the whole package- above all 5 star hotels that was within walking distances from both mosques. The transportation they offered me was very executive and very comfortable. I would highly recommend anyone to use this company especially zain for the best possible experience."