Spire Yale Hospital Croesnewydd Road, Wrexham LL13 7YP

"Had hip replacement surgery here, self funded.No complaints at all.The Consultant Mr.I Malik was professional, as were the X ray, reception and all nurses, physio, general staff. Room was clean, equipment up to date, food excellent, my needs were attended to promptly, the staff were smiling & friendly and upon discharge 2 days after my Op, I was given my meds, confirmed in writing and their functions detailed. Physio straight forward & home schedule explained, given crutches& helping hand. Return visits prebooked, everything outlined. My review is unbiased, a few weeks of aftercare to come, but it's like others have reviewed a completely different place !"

"Had hip replacement in October that was fine , aftercare not so good , asked 4 times for help to the bathroom to shower no one came so didn’t shower ! Asked for help getting trousers on as couldn’t bend no one came so struggled with pants to go home in , wasn’t given any equipment to go home with just a shoe horn ! No toilet raisers , no grabbers , nothing ! No sharpie box for used needles , needle boxes opened so wasn’t sure to use them or not , not information about medication to take , all in all very poor wouldn’t use again my pre op they never told me to go back to have a covid jab and to isolate for 3 days ! If my daughter hadn’t had told me about isolation I would have turned up for op and would have been refused , when I rang to ask them about this they said course you have to have it so why didn’t they tell me !"

"My mother was not told that she could have accommodation the night before her very early operation the following morning. Was told that it was not the hospital’s duty to inform patients of what services were available! Furthermore when trying to explain the difficulty of getting a very aged person to hospital was told, “I don’t want to know your story “! Abysmal service. I’m going to advise my mother to go elsewhere."

"Had an operation here in September 21. Staff all very kind and considerate although place was a bit chaotic on arrival and I had to wait some time to be admitted. Unfortunately thats as good as it gets. A few hours after my operation I was discharged and escorted to the car park without any advice/guidance and 4 months on there has been no contact from the hospital regarding my recovery, aftercare is non existent. As I am still in discomfort contact with the hospital a doctor informed me I should be seen by the surgeon Mr Wilson 6-8 weeks after my operation. He advised me he would leave a reminder for the surgeon. Unfortunately 6 months on there has still been no response. Not a hospital/surgeon I would recommend."