CARE Fertility Chester

"I would recommend this clinic absolutley. Every member of staff i have had contact with whether it be the carepals team, nurses, embrologists, doctors, anethatists, sonographers, they have all been so lovely and reassuring. We fell pregnant on our first round. They always rang back when promised and everything was very clear on the patient portal. You are seen when you need to be and telephoned when you dont need to be physically seen so not too many apts to take off work! I really cant recommend them enough they have made a very stressful and anxious time so much better. Thank you x"

"Today was the last straw. Called at 4.10pm to hear an answer machine message saying ‘we are now closed, our opening times are 8 until 4.30’ This is typical of the unprofessional management of the company. They take blood samples not requested and charge for them. They offer no help when having difficulties in setting up the portal and simply repeat the same advise that doesn’t work. They do not respond to phone calls and have to be repeatedly chased, even for the most simple of administrative tasks or to pay bills. I would urge anyone considering them to look elsewhere. Thankfully we only used them with unconnected treatment in Spain (complete contrast in terms of care, efficiency, and professionalism). I would not trust this company."

"I have received excellent care from the beginning of my treatment to the birth of my baby girl. No wait for treatment or appointments. I felt fully informed and supported throughout. The embryologists were excellent and provided great communication at each step. I can't thank Dr Sephton, Dr Wood and Kathy enough for looking after me with such compassion and kindness. I wouldn't go anywhere else for my treatment."

"My wife and I had a great experience and can't thank the team enough. Of course there were the inevitable ups and downs through the journey but all the way through the whole team were compassionate, understanding and explained things wonderfully. From the very first consultation, we felt relaxed and all the options were discussed so we could make the appropriate choices. The whole team are easy to talk to and don't try to rush you in to a decision. We can't thank Dr Sephton and Nurse Cathy enough for all the support they have given us over the last couple of years."