Cycleplan,

Altrincham Road, Wythenshawe, Manchester M22 4BJ, United Kingdom

"Overpriced with no interest in providing a decent customer service. Their third-party direct debit credit partner Premium Credit took two payments on the same day, then fined me £25 for not signing a renewal form on time - I thought my bank account had been hacked! Definitely one to avoid."

"SLOW and unresponsive - Not worth the cheap premium Do not use this company if you expect/need a quick response to a claim. I would strongly recommend not buying insurance with them. I had my bike damaged and parts stolen in July. I got a crime report and all the required document to Cycleplan (and the claim management company they use called 'davies-group') the next day. I rang them a week later to ask what was the delay and they told me that they normally take 3-5 working days, so I should expect my response shortly. I still have had no response or communication from them, apart from when I ring up to complain (after spending a long time on hold). There is no sign when this will be resolved. I use my bike to commute and so this is incredibly frustrating and costly. A few years ago I made a similar claim with Velosure and they approved the claim within 4 days. Big mistake going with this company for the cheaper premium. Its not worth the saving of a few pounds. - UPDATE: 8 weeks later - they still haven't responded to the proof of robbery documents I sent. They also lost those documents at least twice."

"Shocking bike insurance company. Been paying for insurance in case of theft, damage etc which is why you pay for insurance. Bike gets stolen and I’m told they won’t be paying out as the lock wasn’t one they wanted on it. It’s been locked up, lock cut and stolen and you won’t pay! Why bother paying for insurance atall. Absolute thiefs and will be escalating"

"The reviews are deceiving because most are about how quick or smooth they set up your insurance. But that’s great for them taking your money. The problem is you are not really insured they won’t pay out. They use every trick in the book not to pay you."

"This is a scam. Had my bike stolen and they refused to payout when making the claim. They deliberately hide clauses in their policies which they use to avoid pay outs despite being fobbed off with them asking for ridiculous items and fulfilling my part, providing the material they were requesting. I then chased them when they went quiet and was told they could not take it further. I have lodged a complaint with them however will be taking this further for not being explicit with their policy."