Bannatyne Health Club Leeds, Cardigan Fields

"Gym staff good people and helpful. Management team are shocking and I think the staff have had enough of them too. Gym always dirty and smelly spa area always smelling like wee and when you complain to the bald general manger he claims to understand and then tells you you are wrong."

"As with other reviews there are a LOT of problems with this gym since Bannatynes has taken over. What I have found but not limited to; Very poor hygiene. Broken gym equipment Sauna cold Over crowded Over priced. DO NOT become a member here they will make it very difficult for you to leave when you will inevitably experience all the same problems other members have."

"A very busy gym with equipment often broken and the jacuzzi /sauna etc often breaks down. Not very clean either and members pester you to use the equipment then stand over you when waiting. We are moving elsewhere to another gym very soon ."

"Cancelled my membership. This gym has really great equipment and the staff are all lovely but unfortunately this branch of Bannatyne attracts a bad crowd. Too many groups of rowdy, loud aggressive young lads that think they're gangsters. Especially in the spa. Last time I was in the steam room, they were having a wet paper towel fight and screaming at each other whilst people are there to try and relax after work. Same in the changing rooms. It's intimidating, not much that the gym staff can do about it; just far too many members with no manners or respect for other people."

"Terrible customer service since Bannatyne took over from Virgin. On two occasions got our payments wrong. Both occasions we had to chase emails we sent in because they were ignored / missed. In the end I cancelled my subscription but this too was ignored / missed and led to them overcharging me. Wife and son have been using the gym and also state that the conditions have gone downhill since the take over. No life guard on duty in the pool and the place seems more focused on super-fit people rather than being accessible to everyone. Very disappointing as it was a great gym under Virgin."