Superdrug

"Customer Service, very poor. Tamworth Store is much better assisting with customer's"

"I absolutley love coming to this shop, Carol is always there to greet you with a basket, and to offer and help if needed Carol and her collegue keep the shop floor spotless! There are so professional and a true asset to the Company As for the staff member Zobia at the checkouts, she needs some serious training. Zobia ripped a customers bag at the checkouts, and when the customer politely put her items into a replacement t bag, Zobia threatened the customer that if she did not pay another 10p that she would get her arrested. I saw the lady in the street once she left the shop, she was in floods of tears as she was so scared she was going to be arrested, I think the poor lady suffered from mental health as she said she hadnt been out in 3 months and just wanted to try and make the effort.. Its played on my mind since... I hope the lady is okay bless her"

"Chose next day store collection at Walsall. 5days later still no email to say I can collect items. No way to contact Superdrug unless signed up to social media (which I'm not). Calling store results in an automated message saying they won't answer the phone and I can't leave a message. Tried to use my partner's Twitter to contact customer services but they seem to think a Twitter handle is proof of identity and won't talk to me, because his Twitter handle doesn't match my name. I wonder how many Twitter handles match users names... Am now trying to cancel the order via email."

"A staff member in here was rude to my son for touching the eye shadow and saying he is messing the display up. Wouldn’t mind but I was purchasing make -up and to be honest so what he messed your self up he’s 5 and she could have easily tidied it up again. She also spoke to me like I was thick and explained what he had done what an I meant to do shout at him it’s stressful enough shopping with kids."

"I went into superdrug yesterday with 2 friends from my college. And one of the staffs attitudes where disgusting. I understand, what we did wasnt good because one of my friends forgot to put there mask on but before telling us she stood there watching us and talking about us to other staff members through her head piece. And when she told my friend to put a mask on her attitude suprised me, "see that mask in your hand, put it on". I cant believe someone would treat there costumers like that, especially when I'm always in the shop and she knows I come there alot, so disappointed, I ended up turning around and walking straight out because I dont like when people are negative to others especially when its costumers. I would rather travel to Birmingham then go back there and get treated badly."