C W Sellors Jewellers of Bakewell

"Avoid CW Sellors at all costs! A shocking business with an appalling lack of customer service. I have never left a complaint about any business, until now. I bought an expensive necklace online as a present for my partner and was disappointed at the poor quality when it arrived. I returned the necklace in person to the Bakewell store on the 21st January and had an email confirming it was received by head office on the 24th January. I then heard nothing so I politely messaged CW Sellors via WhatsApp, who claimed they would “chase” this for me. I then heard nothing again, so I politely messaged asking for a time frame for the refund. This was on the 23rd February, WhatsApp shows they have read my message and ignored it. I am extremely appalled by the lack of customer service and the fact that nearly 2 months on from returning the necklace in person, I still have not received a refund or even a time frame. I had planned to spend a few thousand on a blue John diamond engagement ring from this company, however after this horrendous experience I shall not be purchasing from CW Sellors again. To anyone considering purchasing from CW Sellors, I would not recommend them unless you want to be ignored, have your money taken and your time wasted. There are plenty of other fantastic jewellers in Bakewell and surrounding areas such as Castleton which deliver far better quality and customer service. If CW Sellors does not provide a refund within the next week, I will have to take this to Trading Standards. It’s completely unacceptable as a business to behave in this manner and ignore customers when they ask for help. I would much rather purchase from other jewellers who care about their customers."

"My partner and I visited the Bakewell store between Christmas and New Year. Whilst there we met the lovely Peter! Peter’s customer service was second to none, he was an absolute delight. Peter provided such a high standard of service, that is seldom found these days. The store is warm and welcoming with a fantastic range of jewellery. We were particularly impressed at the extra time and effort Peter took to make our experience a positive one. Peter is such an asset to CW Sellors, and a rare gem in todays climate of ‘don’t care attitude’ often found when shopping on the high street. Thank you, Rachel and Terri."

"We were made to feel so relaxed and valued. Customer service excellent. Peter helped us so much with a variety of flexible options for our special ring. Thank you everyone"

"I have just enjoyed another visit to the C W Sellors boutique at Bakewell. As always the staff were courteous, helpful and welcoming. Especially Peter, who patiently showed me a selection of watches before I finally made my decision to buy a gorgeous Fears Brunswick. Highly recommended in all regards."

"Very nice location in a small village, building is made of local stone very good curb appeal, parking is a little awkward as small carparks for such a busy village, boutique style shop offering various watch and jewellery,sales staff are very friendly,only slightly niggle was I purchased a watch and when I got it home I noticed the date and time not set to correct time and date,nice to see dogs allowed in the shop"