Outdoor Living Hot Tubs Leeds Low Road, Hunslet, Leeds LS10 1RB

"I’ve had a jacuzzi hot tub for around 18 months now. I don’t regret buying a hot tub but when I got one I thought jacuzzi would at least be a reliable brand to go with. I thought by paying for a ‘premium’ brand I would get a higher level of quality and with that, some longevity to the purchase. How wrong I was! Seems I can’t go a month without it needing some repair. So far I’ve had the 3 cup holders crack twice, each. The jets have stopped working at various intervals. The spinning jets have stopped spinning. The filter cover arrived loose and despite an engineer visit to fix, it still wants to shake loose from the movement of water when in use. The brackets to hold the cover on arrived covered in excess glue. There is still glue in one of the drain filters. One of the motors has already started to get a lot louder. Sometimes it’ll turn off the jets a few seconds after you turn them on. And I’m probably forgetting a few other issues. I’ve tried to call Leeds jacuzzi but their number takes you to an automated message which repeats every 5-10 seconds for 15 minutes and then cuts you off. I’ve raised this with the site and they just seem confused as to why it might do that. But it still does that. It’s quite easy to check. Just call the number and see. I’ve resorted to emailing the customer service and they’ve resorted to not replying to my concerns. I’ve waited in today, taking half a day off work to be in for an engineer visit which took almost 2 months wait from the time it was scheduled in. But half an hour after the agreed arrival time I was told the engineer is off sick and so the visit will be rescheduled. Not exactly the premium experience you might expect from a brand which claims to be just that. If I could go back in time I certainly wouldn’t buy a jacuzzi hot tub again."

"Very poor after sales service continually changing service dates and using brexit as the default excuse every time they can’t meet a commitment . Before we had the hot tub delivered a surveyor came out measured up the area where our old hot tub was in situ and said the new one would fit then surprise surprise when it arrived it didn’t so the lads on the day had to bodge it because unsurprisingly the surveyor wasn’t responding to messages or phone calls . We spent a lot of money yet feel the service delivered has been poor ."

"Decided to go for a Jacuzzi rather than cheaper makes as we wanted a hot tub that would last for years and we would have an excellent buying experience, sadly this was not the case. Ordered on the 15th Aug 21 and was told we would have delivery middle of September and this was written on the invoice, sent off pictures of access to our property for the installers within a couple of days of our order. Started to panic a bit to find an electrician to complete the wiring as it was the beginning of September and we didn't want to delay the installation so we had to pay over the odds to have an electrician come and wire everything up so we were ready for installation, sent off certificate on the 2nd September and then heard nothing so around 15th of September we rang the Leeds showroom and were told we needed to call head office in Hull as they didn't deal with that side of the business. Called Hull branch to be told our hot tub wasn't in production yet and the September date we had been given was a build date and not an installation date, my partner then called for an update on the 28th September to be told it was being built now. Rang again on the 13th October to be told they couldn't find our order and they didn't know if our hot tub was in production yet so they would email Jacuzzi direct to find out what was going on, no response from anyone for 5 days so called again with the response that they were still waiting to hear from Jacuzzi so i asked for a manager to call us as this was getting ridiculous and also we couldn't get our deposit back even though they had missed the delivery that was clearly stated on the invoice, first time ever we had a call back from them the next day to say our hot tub would be delivered on the 4th of November. the hot tub did turn up on the 4th of November and Adam and Ben did an excellent job of making sure we were happy with where the hot tub was placed and everything to do with the installation and operation of the hot tub. Not looking forward to anything going wrong as im not sure we have any confidence left in this business but time will tell and if we do decide to upgrade or replace our hot tub we will definitely take our business elsewhere."

"I have been dealing with Jacuzzi Leeds for the last 5 years. The service has also been exceptional. When the surface of my original tub began to laminate there was no question from them that the tub had been manufactured with a major fault. They offered to undertake the exchange without being asked, but when I suggested I might as well upgrade my tub at the same time, there was no question that it was possible and after negotiating a cracking deal for the upgrade it all went well. I cannot recommend Darren and his team enough. I wouldn’t dream of buying a hot tub from anyone else. Well done guys, keep up the exceptional service"

"Lots of help and advice here. When my current tub needs replacing, I will get getting it here."