Acorn Insurance Ltd 98 Liverpool Road, Formby, Liverpool L37 6BS

"Let me expose this money making system that earn 100% pure profit without having to offer any service in return. I have purchased a van insurance policy from Acorn who is the brokerage firm that works with Heaven Insurance. They have requested supporting documentation to be provided within 7 days from the date the letter was issued. The letter was issued on a Thursday and received by me on following Monday, they also count Saturday and Sunday when they state within 7 days. I have provided all the documents requested within the timeframe at the e-mail address provided in their letter anyway, thinking that it all has been taken care of, but, to find out to my surprise that when the 7 day notice expired they just cancelled my policy. I have contacted their customer service which by the way is there just to make sure you would not be able to get to speak to anyone higher in that company, and I have been told that they haven’t received the documentation requested. When I have sent them proof that I did, the response back was that they have received my e-mail, but only part of the documents were received. When I have also provided evidence that all the documents have been attached within the same email, they have admitted that they have received it, but the policy has been cancelled and there’s nothing they can do. They have refunded part of the money, making a deduction of £200 without giving an explanation of what that sum represents. The policy was cancelled for no reason, no explanation given for deducting £200, which makes me think that this way is easier to make money rather then actually having to offer insurance coverage and deal with a lot of claims. People, please be aware that they are fishing on all Search engine platforms that are most commonly used and they are giving the best price in order to make easy money, don’t fall for this SCAM."

"When I received all of my documentation there was no mention of cancellation of policy fees. Only information pertaining to cancellation before 14 days. Having been a loyal customer for 4 years I wanted to change vehicles and they would only do this if I agreed to pay an additional £400 onto an already high premium of £80 per month. I declined and looked elsewhere, finding a company who would offer more for only £40 per month I informed them I was cancelling the policy and I was told that not only would I have to pay a £100 cancellation fee but an additional £210 as my policy only started in October 2022. I think that they do not have any consideration for loyalty and by rights this information should be made public before the insurance is agreed terrible service. Will never use them again. Daylight robbery!!"

"DO NOT USE. RUDE, MONEY GRABBING and the reviews say it all. My partner took out insurance with them and they cancelled without warning (even after taking the first monthly payment as well as a £75 admin fee!). When he called them to sort out his insurance and to confirm they were rude, spiteful and then we had a cancellation email 2 days after Christmas with no warning. Read reviews before you go with them. I’m disgusted."

"Absolutely Awful Company, took out a policy for my son. the company fitting the black box failed to show up when planned, eventually the black box was fitted and 1 month later they wanted more money as my son had gone over a quota of mileage which was never confirmed to me, called 3 times and promised a call back (3 calls later I was never called). This company are absolute charlatans and my advice is never use them. They may provide a cheaper quote however you will end up massively regretting working with them. Genuinely they are the worst company I have ever used and if I could give them a minus rating I would. PLEASE AVOID AT ALL COSTS !!!!!"

"Overall the customer service I received was great. Such a lovely man I spoke to who listened to everything I was saying. Quite expensive if I'm honest but cheaper than a few I'd been quoted. I was insured within about 20 minutes,before the call even ended. I would have gave 5star but based on the price I gave a 4. That's purely for the customer service I received."