JCT600 Accident Repair Centre Bradford

"We recently Purchased a Renault Kadjar online from yourselves and collected from the Peugeot branch in Bradford. Upon collecting we noticed dents in the car which were hidden on the online images & to our luck both keys were faulty. Chris (salesman) swiftly changed the battery in the key and promised he would sort the dents. On our way we went, not the best start but cosmetic damages can be sorted. Twenty minutes into our drive home the 'door open' alarm would not stop. I endured and waited until we got home to sort. Once home I inspected the car in more depth. We found the following faults, Brake pads wore considerably, door closing mechanism faulty, both keys not working as they should, fog lights not working, aircon completely broken and as pointed out previously a big dent in the boot. After ringing JCT600 back they arranged for someone to collect the car and promised we would have this back the same day. 3 days went by, and no one had contacted us! I'll be honest, when i found out form my wife (I work away), I got in touch with JCT showroom and was furious. I expected them to call with updates at least, not to mention leaving my wife with a 6-month-old baby without any transport, we have hospital appointments booked in that she had to get a taxi to... obviously unexpected costs to ourselves. When I contacted JCT they didn't want to know, I was told I need to call back in 3 days!! another 3 days!! because my service contact had gone home early? I mean, does the entire shop rely on one person to function? If the sales manager goes home, id imagine the salespeople carry on selling. I asked them to supply a courtesy car, to be told they have no cars on site and don't expect to get any in, so that wasn't an option. (We did get a courtesy car after a long battle with the service team). Due to the faults, we also requested a warranty package as a gesture. This was the only possible way they were getting me to keep the car. If it was up to me, it would have gone back pronto. My wife was adamant she wanted this though. First request for the warranty we were told no, we had to pay £399 for this... obviously I said no and asked them to collect the car, we were met with a swift call back from the sales manager offering the warranty free of charge. Weird. We received the car back eventually. Shock horror.... the faults are still there. Door seal mechanism still faulty, fog lights still out, keys don't work!!!! my 6-month-old baby actually was trapped in the car at one point because we could get the door open. I rang to cancel the agreement and get them to collect the car, to add to our luck, the Bradford branch has closed. We were told by a JCT600 representative they would ring us back, no one did. a few days went by, and the Mrs thought it was more hassle looking for another car, so let's give them another chance to rectify. I called the service team; they told me they would not collect the car and if we wanted this resolving, we would need to drive to them... the reason Bradford collected this was because its JCT's fault and it was too far for us to drive. She then insisted that we go through the warranty team, we thought this may be better because JCT are obviously uncappable and do not want to fix this. We got in touch with the warranty team and to put the icing on the cake, they do not cover this with warranty, Luckily, JCT accepted responsibility when they collected the car and failed to carry out the repairs the first time. We just want this fixing, why is it so hard to get in touch with us and fix? Thankyou, Tom"

"Took the car in for a non-fault accident repair (bumper damage). Told the lady to put DO NOT WASH on the instructions for the car. Apparently this was duly noted. 6 days later I get a call to say my vehicle will be ready for collection around 5pm, again the lady explained to me that it has instructions not to be washed. I agree and re-iterated NO WASH. Go to pick up the car and it's been washed, full of scratches and holograms on a 26k practically new Audi. Disgusting workmanship and I will be taking this much further. Manager offered me a polish but I am not holding out this will rectify. The "damage inspector" told me that there was nothing he could see wrong with the car. Manager agreed and stated it is unacceptable. How can a business get this so wrong? The "cleaners" who are outsourced do not care what damage they do to your car. I will be definitely be escalating this to the service manager/head of branch. UPDATE - I am awaiting contact from the head of business, as the polishing had no effect whatsoever, the damage is still visible. Will update the review with an outcome when settled."

"A rear end collision required a significant repair to a much cared for Audi. JCT600 repair centre provided great service and kept us fully informed of the process and timeline.They produced the highest quality repair work. The vehicle was beautifully presented on collection. JCT600 are to be thoroughly recommended as vehicle repairers."

"Poor customer service, staff lack training and knowledge. No quality check control on work. Had my car in to get fixed return the car with damage telling me it’s fixed when the car was still damaged and need Work doing to it. Very disappointed and would not recommend at all. Very poor business ethics"

"This body clinic is one to experience, the staff members take a lot of pride in their work and will go over and beyond to keep their customers happy. I would say Andy, Simon and Donna are an asset to the business, they kept me well informed and did things that was not even their responsibility but just wanted to make a customer happy. The finish on their work if better than factory finish, they repaired a previous repair on my car which was a work of magic. Andy the manager gives his time to every client, I did not expect this from the management but he was as excited as I was to see the the finished repair work."