Skem Express Cars 1 Greenhey Place, Skelmersdale WN8 9SA

"Disgusting company, I had left my keys in the taxi on Saturday 7pm and called the office to let me know if they had them. Waited an hour and a half for them to say that they didn’t have it. Didn’t have a way into my apartment, had to get a hotel for 2 nights. Got a call on Monday saying they had found my keys 2 days later when I had already paid for a new set. The driver then refused to drop off my keys, asked why they had called about my missing keys 2 days later and still refusing to drop it off. It was evident that the driver had found my keys on the day but didn’t want to drop it off to ormskirk. And 2 later he still didn’t. They couldn’t find a single driver to drop off my keys I even said I would pay any amount for them back, as I had no where to stay. I would have preferred if they were honest and told me they had found my keys before I had spent 150 on a hotel and 50 on a new set of keys (uni accommodation keys). I would have went to the office myself to grab them as it would have saved me a lot of money. Horrible company, wouldn’t use again. I would rather get hit by a train than get into another skem taxi. Wish I could give them 0 stars. Also it’s now 5 days later and my keys still haven’t been returned."

"Shocking service. Asked to be picked up from airport, driver was going to be 40 minutes late despite telling them well in advance. I cancelled the taxi and had to take a black cab. Next time I called to take my child to A &E and the lady on the phone told me that they can’t send a taxi as I am blacklisted!!! This taxi company is horrible, AVOID if you can. I absolutely regret giving them any business in the past."

"We booked a taxi at 4:30pm to pick us up at midnight in Orrell and bring us back to Skelmersdale. The booking was confirmed by skem express cars. However, 8 minutes before the cab was due to pick us up, skem express cars cancelled it without warning. We tried to book another immediately using their app but that was also cancelled. We called them to see what the issue was and were told that "they hardly had enough cabs out so couldn't get us from Wigan". Thank you very much for leaving us stranded in Wigan after accepting our booking. What a truly awful, unreliable service. Canceling a booking with no warning whatsoever. Do not ever rely on or trust this company. What a set of useless idiots."

"if I could I’d give no start I have called a taxi they said 30-45 min now the taxi came earlier than that I took 2 minutes to get out of the shop as I was working couldn’t find the driver and when I called them back they said they won’t send another one. Given that its a Friday night all other taxis are fully booked so I was not able to get any taxi at all. So I had to walk home which took me more than an hour in the middle of the night. Also because I’m a woman would have been a lot safer for me to get into a taxi. So thank you very much for a horrible midnight walk. Won’t be getting a taxi from here ever again!!!!"

"Absolutely shocking service. Just been picked up from Parbold and back to Skem. Driver was driving aggressively, and actually drove round a corner so quickly that my partner went flying into me. Doing at least 40 on a pedestrian estate. Would never use this service again and would never recommend them to anyone."