Domestica

"As always, fantastic service. The engineer came out the same day as I called, even though it was nearly New Year. He was prompt and efficient in fixing my washing machine and saved me from a crisis, stuck with piles of post holiday washing. If only all companies were as efficient as Domestica! Thank you."

"An extortionate fee for a 1 minute visit, terrible customer service, only to tell me the machine was broken which was obvious. Took my card details over the phone and charged despite lying about the terms of the call out fee. Absolutely stay away."

"This high street retailer provides good friendly service. I only waited 2 days for delivery. Decent range of fridge freezers at competitive prices. I will definitely use them again."

"Our oven developed a fault and Domestica sent an engineer out the following day. They identified the fault immediately and ordered a replacement part which arrived the next day. The engineer visited on the same day and installed the new part and all working perfect. Excellent service from start to end and cannot recommend the business enough. First class service."

"I really wouldn’t recommend this business for repairs, or purchasing of appliances. My ordeal with Domestica started when I contacted them via the phone to ask how much it would cost for the bearings of my AEG washing machine to be repaired (it was making a lot of noise during the spin cycle.) The person on the phone said they would have to have an engineer look at it, but it should be no more than £130. He needed my credit card details to make the booking- this should have been a warning. The engineer arrived a few days later, asked me what the problem was and immediately quoted £350+the £70 for his visit. He then stated that we could use the £70 to get a discount on a new washing machine, which I suppose is a good psychological tactic. I still at this point wanted to support the local small business. However, a few weeks later when I went to order a new washing machine with a make and model in mind, he said the £70 would cover the installation of the washing machine. Apparently that’s how much it costs to plug in a washing machine and attach a hose. Fair enough. I still at this point wanted to support the local small business. But he never got back to me about the order of the washing machine, despite me calling and asking for some update several times. That’s when I decided to cut my losses, and move on to order something online. While I believe one should support their local small business Domestica has made this very hard."