Financial Ombudsman Service Harbour Exchange Square, London E14 9SR
About the Business
The Financial Ombudsman Service is an independent and impartial institution located at Harbour Exchange Square in London, United Kingdom. Established to provide a fair and accessible way for consumers to resolve complaints with financial firms, it has become a significant point of interest within the finance sector of the country. The institution specializes in resolving disputes relating to banking, insurance, investment, and pensions, providing valuable guidance and support to people seeking help to resolve issues with their financial products or services.
Apart from handling financial service complaints, the Financial Ombudsman Service also has a focus on the health of the consumers. They continuously strive to ensure that consumers are treated fairly and their rights are protected, taking into account the impact of complaints on their overall health and wellbeing.
The establishment is open to both individuals and businesses to access their range of services, which are delivered by a team of qualified and experienced staff, who are committed to achieving fair and timely resolutions of disputes. The institution also offers an online service, making it more accessible to consumers who may not be able to visit their physical location.
Overall, the Financial Ombudsman Service offers a valuable service to the public, promoting transparency and accountability in the financial sector. With its commitment to protecting the consumer and its location at one of the leading financial hubs in the world, it remains a vital player in the finance industry and a significant point of interest for anyone with financial concerns.
Location & Phone number
Harbour Exchange Square, London E14 9SR, United Kingdom
Hours open
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews
"The good reviews are fake or paid. The Ombudsman services is scam the government uses to make it seem like we have a chance. They never rule in favour of the complaintent as the companies pay them for their services. It is rigged better off going straight to court"
"Utter rubbish! Even when they are presented with evidence they still didn’t carry out a thorough investigation and helped yet another shady company continue to continue to carry credit responsibilities for people who can’t deal with the said business in an acceptable way. This agency should be abolished utter waste of time and money from wherever pays for it! This is the second time this agency has been useless in terms of unscrupulous companies, in my experience! Utterly useless!"
"Really surprised at a number of negative reviews. I recently used the FOS service and found it very helpful, professional and most important of all impartial. They told the building society that it had messed up and gave them clear instructions on how to put me as a consumer in the position had the error not occurred. Very pleased with the service and will happily use them again. The service is completely free and staff is pleasant with good communication via emails and phone. Complaint waiting time before investigation began was painful at c.5 months but the service they provided made the wait worth it."
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