Volkswagen Financial Services

"Overcharged for PCP, by selling by a high interest deal and didn't make me aware I could shop around for a lower rate. On becoming aware of this both I contacted both the dealer and VW Audi FS to obtain by documents, as some time bad passed. Both asked me to try the other to obtain the documents, which they cannot supply , or will not supply so I am unable to obtain any compensation ."

"Service Pan with them for 2 years. Once account fully settled and obtained receipt I receive a letter from recovery dept for non payment. Terrible Customer Service. AVOID Come on VW FS (other reviewers saying the same). This needs to stop,"

"AVOID VOLKSWAGEN AND PORSCHE FINANCIAL SERVICES AT ALL COSTS - THEY RENEGE ON SIGNED FINANCE AGREEMENTS - DESERVE A 0 STAR RATING Never trust Volkswagen and Porsche Financial Services - they renege on signed agreements Avoid Volkswagen Financial Services trading as Porsche Financial Services at all costs! Unlike other reputable FS providers, Volkswagen Financial Services has reneged on all of its car finance contracts after delays by Porsche pushed deliveries into 2023. It's completely outrageous and demonstrates Volkswagen has total disregard for clients and no integrity whatsoever. Having purchased a new car at West London Porsche, after several delays in my delivery date and after assuring me that the APR agreed in March was locked despite rate increases, I have just been told Volkswagen will not honour the rate beyond December. I am being penalised with a rate change because the car that should have been delivered in October has been delayed to February - adding insult to injury. Volkswagen has increased the rate by more the 4% points. An action I would expect from a shady local finance provider not a global finance business."

"Was told after I received a call back (as requested), that I can arrange collection of my car and that I can pay an early termination fee and that the final direct debit would be cancelled… gave me the number for the company to arrange this. Absolute rubbish. No payment taken, he had no clue what I was on about. They are the most unhelpful company and have had to call them three times in the last 4 weeks. Thank goodness my Skoda is going!"

"Amazingly inept. Check the forums. They were unable to implement a direct debit instruction in more than a month, then when I asked them why lied and claimed it was because my bank cancelled the DD; the DD was set up that day. Even the dealers roll their eyes at VWFS and recommend third party providers. Don’t be surprised when something goes wrong."