Pet and Aquatic World

"Went today with my sister, I bought an aquarium rock and some live plants for my tank. Both reasonable prices and great quality. My sister bought a corn snake and vivarium, the guy was very informative, snake came with a full feed and shedding diary from hatch date to today. Snake very tame and in well condition as were all the other animals we saw in the store. Fish tanks were not dirty like in some of the reviews we read before going and the place didn't smell like mould at all. The only thing that was true was the smashed windows but there is a problem with vandals in armley but the place is secure and reasonable presented for the area."

"Absolutely disgusting place. Windows all smashed in, mould everywhere including carpets and for sale tanks. The smell of mould and animal urine was very strong. The aquarium area was dark and falling apart. Tanks were filthy and the man was very unfriendly. Upstairs, no member or staff spoke to you or seemed interested, just stood on their phones. The live animal room was covered in webs, mould and dirty enclosures. Sad looking animals. Very high prices and I don't think I'll ever step foot in there again.. I could not leave fast enough."

"Came here to buy a marine aquarium. Was told by the man downstairs I shouldn't buy one due to the energy crisis. I purchased one elsewhere. Came back 4 months later to pick up accessories. The guys upstairs were helpful. Unfortunately the man downstairs huffed when we asked for service and told us to wait. Again I refused to buy from him. Never have I seen such a poor excuse in a customer facing role. After 20 odd years of using this shop I will no longer return. Not only did they lose around £2000 in sales but also a handful of customers. There are plenty of pet stores around Leeds who are happy to help and actually want to sell goods to their customers. Its just a shame one bad apple has damaged their business."

"I'm giving the 5 stars as the shop was huge, with a wide variety of products. For all household pets. A few live animals like rabbits, guinea pigs, reptiles and different birds. I didn't get to fish as they were downstairs and with the pram, I didn't think it was worth looking at as it wasn't why I was there. Reasonably priced."

"Came today and bad experience in the aquatics department. The man who served us was very unfriendly, didn’t let my child choose his goldfish, made no conversation with my son let alone any advice of what to do or ask about our set up at home. I wanted to leave but my little boy was so excited, such a shame customer service skills were zero here."