K9 Couture Grooming Ltd
Bonehill Road, Mile Oak, Staffordshire, United Kingdom
About K9 Couture Grooming Ltd
Welcome to K9 Couture Grooming Ltd, located at Grangewood Garden Centre in Tamworth, United Kingdom. As a premier establishment in the local area, we provide a range of top-quality grooming services for your furry companions.
Our experienced team of professional groomers is dedicated to giving your pets the ultimate spa experience. We offer a range of grooming packages to suit different breeds, sizes, and styles, from bathing and grooming to haircuts and nail trimming. We take pride in using only the best products and equipment, ensuring that your pet receives the highest level of care and attention.
At K9 Couture Grooming Ltd, we understand that every pet is unique and has individual needs. That's why we offer a personalised experience, tailored to your pet's specific requirements. Our team takes the time to get to know your pet, ensuring that they feel relaxed and comfortable throughout the grooming process.
We know that your pet is an important part of your family, which is why we treat them with the same care and respect that we would our own animals. Our aim is to provide a stress-free and enjoyable experience for both you and your pet.
So why not treat your furry friend to a day of pampering and relaxation at K9 Couture Grooming Ltd? Visit us at Grangewood Garden Centre in Tamworth, and our friendly staff will be delighted to welcome you and your pet to our establishment.
Photos of K9 Couture Grooming Ltd
Grangewood Garden Centre, Bonehill Rd, Mile Oak, Tamworth B78 3HP, United Kingdom
Opening hours of K9 Couture Grooming Ltd
Monday:
09:30 - 17:00
Tuesday:
09:30 - 17:00
Wednesday:
09:30 - 17:00
Thursday:
09:30 - 17:00
Friday:
09:30 - 17:00
Saturday:
10:00 - 16:00
Sunday:
10:00 - 16:00
Reviews of K9 Couture Grooming Ltd
"First and last time taking my king Charles here. I took him in on the Saturday for a full groom.(2hrs). They were short staffed so took around 3 and a half hours, I came back almost at closing time and he still wasn't finished so I waited. They brought him out and his body looked OK, very short which I asked for. I paid and left. When I got home I noticed that his ears didn't look consistent, one longer than the other so combed him to then notice that the cut wasn't level and none of it had been feathered in. His head had not been touched , his ears were still matted, his front legs had longer bits where they'd not done right and two bold patches on his middle. Tail also not been shaped. I messaged them to get this rectified. Arranged to bring back on the Tuesday. I took him in , told the girls my issues and frustration that the groom didn't look good at all, I got a half hearted apology and they asked me what I wanted them to do! Anyway after a long awaited proper apology I agreed for them, reluctantly, that they try and correct their mistakes and left him there. I was told he'd be again another 2 hrs so I went home. Got a text to say he was ready. Yes they did a better job, I was still unhappy as I had taken time out of my day again to go there due to their incompetence. I was offered no discount for the inconvenience, no empathy to my frustration, and no real true apology. Customer service is shocking!!! They said next time I go they would make sure his done properly, no discount like any reputable company would offer to keep their clients. I stated there wasn't going to be a next time and the girl said "ok" I expected " oh I'm so sorry you feel this way" maybe if we do X,Y,Z you may change your mind but nothing. I left fuming. I will book with my usual place from now on. The only reason i didn't was because it was fully booked for the whole month. Overall Customer service and lack of some girls experience has lost a customer."
"Not the best experience. Despite booking 6 weeks in advance it appeared that we were double booked and was told that it would be a half hour delay. That was ok so was told it would be about 4.30pm pick up rather than 4pm. I actually picked my dog up at 5.30pm. I left to find the gate locked so had to go back to the shop and luckily they were still there. They let me out through their back gate so I walked in the pitch dark back to me car. Tried to drive out but the main gate was locked too so drove back to the back entrance of the shop and waited for them to lock up and I follow them out. My concern is I actually could of been locked in if I had not got back to the shop before they left as it seems no one cared there was still a car in the car park. Also 3.5hrs for a dog groom is too long,"
"Can’t recommend enough, Dolly came home looking better than she ever has from any groomers. They also helped with our other dog Stan who is yet to visit to be groomed but came for a trial visit to get him used to it. Thank you :-)"
"Fantastic! Desmond Dog has never looked and smelled so good! I was lucky enough to win some vouchers at a charity raffle and glad we got to have the experience today he is regularly groomed anyway but the attention to detail from here was phenomenal and even withput the voucher the price is reasonable. We will bring him back perhaps not everytime as its quite a drive for us but whenever we get the opportunity I will!! Thank you. x"
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